Event Safety Associate

Event Safety Associate

Cincinnati, OH

Job Title:

Event Safety Associate

Department:

Security & Guest Experience

Reports To:

Director of Safety, Security, and Guest Experience

Position Summary

Reporting to the Director of Safety, Security, and Guest Experience, the Event Safety Associate will be responsible for assisting with the daily operations of the Security team. This role will have responsibilities at all three FC Cincinnati Campuses: TQL Stadium, Mercy Health Training Center, and the Front Office. The Safety & Security Associate will be expected to work on dark days as well as events at TQL Stadium. This candidate should possess a strong work ethic with highly proficient communication and interpersonal skills. This candidate should have demonstrated ability to successfully collaborate across cultures, departments, and varying personalities. This role is responsible for ensuring world-class safety and security at TQL Stadium, Mercy Health Training Center, and FC Cincinnati's Front Office for all employees and visitors.

What You'll Do:

• Assist with the oversight of FC Cincinnati's Contracted Security Company.
• Oversight of match day credentials from collection of requests, management of database, through printing and distribution for all FC Cincinnati events and assist in the production of credentials for all outside events.
• Serve as a secondary point of contact for Law Enforcement and the City of Cincinnati agencies in the absence of the Security Director.
• Assist with TQL Stadium's Event Auditor Program and collect and distribute data from event audits.
• Collect guest feedback and combine with internal after-action reports to develop metrics and measurables for the security department.
• Assist with the development of security training programs in which customer service is a key component.
• Assist with overall security measures and initiatives at all FC Cincinnati campuses and events. This position will be based primarily at TQL Stadium, but may have additional responsibilities at the Mercy Health Training Center, Front Office, and FCC2 Matches.
• Maintain a current and working knowledge regarding local, state, and federal laws and regulations, as well as the MLS, public assembly facilities and general best practices concerning the rights of and reasonable accommodations for persons with disabilities.
• Ensure that all ADA related matters are addressed in a prompt and professional manner.
• Perform other duties as assigned.

What You'll Bring:

• Proficient in Microsoft Office or Google Suites applications.
• Excellent interpersonal, verbal, and written communications skills. Ability to communicate effectively and to convey instructions or information to all levels both orally and in writing.
• Strong organization skills and attention to detail with the ability to multitask.
• Outstanding customer service and interpersonal skills.
• Bilingual in English and Spanish preferred but not required.

What You'll Need:

• High School Diploma required. Additional training in event management or security is preferred.
• Experience in Incident Management software preferred.
• Trained Crowd Manager certification preferred.
• CPR/AED/First Aid Certification preferred.
• Must be able to successfully traverse the various levels and areas of TQL Stadium with a strong physical condition and ability to stand, walk, climb, or run for extended periods of time.
• Must be able to work extended hours including nights, weekends, and holidays as necessary.

Why You'll Love FCC:

• FCC welcome gifts
• Resume and profile reviews
• Tour of TQL Stadium and MHTC
• Community volunteer opportunities
• Discount off team store merchandise
• Job shadow opportunities
• Paid hourly and/or college credit opportunities

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters' Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club's DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal's Best Places to Work in Sports 2023, named to the Honor List as one of "75 Great Sports Companies to Call Home."; on the Business Courier's Fast 55 as one of Greater Cincinnati's fastest growing private companies; and named to The Enquirer's Top Workplaces 2024.