Alternate Contract Manager

Job Description

Job Description

Alternate Contract Manager

Position Overview
The Alternate Contract Manager will support the Contract Manager in overseeing daily mail room, copy center, and warehouse logistics support services at the USGS EROS Facility. In the absence of the Contract Manager, the Alternate Contract Manager will act on behalf of the Contractor for daily operational matters, coordinate with Government representatives, support staffing and service continuity, and assist in resolving issues affecting contract performance.

Key Responsibilities

• Support the Contract Manager in coordinating daily contractor operations.
• Act on behalf of the Contractor when the Contract Manager is absent.
• Assist with managing the daily work of contractor employees assigned to the contract.
• Coordinate with Government representatives to address operational issues, service concerns, and staffing matters.
• Support continuity of mail room, copy center, and warehouse logistics support services.
• Assist in monitoring daily performance to ensure services are completed accurately and on schedule.
• Help coordinate staffing coverage to support uninterrupted services during normal operating hours.
• Communicate operational updates, concerns, and corrective actions to the Contract Manager, contractor staff, and Government representatives.
• Assist with implementation of quality control procedures to help identify, prevent, and correct service issues.
• Support compliance with facility access, safety, security, training, and Government property requirements.
• Maintain a professional, organized, and customer-focused work environment.
• Provide operational support during transition periods, staff changes, or other continuity requirements.

Qualifications/Experience

• Experience supporting onsite service operations, administrative support services, logistics support, mail room operations, copy center services, warehouse support, or similar contract support functions.
• Experience coordinating or assisting with supervision of contractor personnel.
• Experience communicating with customers, clients, or Government representatives.
• Experience supporting daily operations, staffing coverage, service quality, and issue resolution.
• Experience working in an onsite customer or Government facility environment is preferred.
• Experience supporting Federal contracts or Government facility operations is preferred.
• Experience with quality control, service tracking, and contract compliance is preferred.

Required Skills

• Strong coordination and communication skills.
• Ability to support personnel oversight and daily operational management.
• Ability to act on behalf of the Contractor when the Contract Manager is absent.
• Ability to coordinate with Government representatives and contractor personnel.
• Ability to assist with managing services across multiple operational areas.
• Ability to support issue resolution and corrective actions.
• Strong organizational skills and attention to detail.
• Ability to help maintain staffing coverage and continuity of operations.
• Ability to work professionally in an onsite Government facility environment.
• Strong customer service and problem-solving skills.

Certification

• No specific professional certification is required for the Alternate Contract Manager.
• Required Government facility, security, access, and computer-based training must be completed as applicable.

Clearance/Security

• Must be able to obtain and maintain required facility access credentials.
• Must be able to meet applicable background screening and suitability requirements.
• Must comply with all facility access, security, credentialing, and training requirements.
• Must safeguard Government property, credentials, keys, access cards, documents, equipment, and materials.
• Must be available during normal work hours when acting on behalf of the Contractor.

Salary
TBD