Technology Business Systems Consultant

Strategic Staffing Solutions is currently looking for a Technology Business Systems Consultant for a W2 contract opportunity! Technology Business Systems Consultant – Print Systems Location Highly prefer: Charlotte, NC / Tempe, AZ Second preference: West Des Moines, IA Work Schedule: Hybrid Duration: 18 months This is a W-2 contract opportunity, and candidates must be able to work on our W-2 only. NO C2C or 1099. Position Overview We are seeking a highly skilled Technical Operations Consultant to support enterprise print and document delivery systems within a complex, integrated technology environment. This role focuses on print operations, system integrations, and document lifecycle management, requiring strong hands‑on technical expertise and deep familiarity with print ecosystems. The consultant will play a critical role in supporting ongoing transformation initiatives, including print modernization, outsourcing, and digital communication strategies, while ensuring operational stability across multiple integrated systems. Key Skills Print operations support: Drives execution across Transactional Print Outsourcing Readiness, letter digitization, and print aggregation initiatives System integration: Supports integration of print processes with Electronic Customer Communications Management (ECCM) Application support: Provides hands‑on support for DocD and PJADF applications to ensure stability and continuity of print operations Technical proficiency required: Strong working knowledge of Jira, DocD, Print Delivery Hub (PDH), and Ricoh Process Director (RPD) Data & file expertise: Solid understanding of Mail Run Data Files (MRDF) and how they flow through print production processes Operational knowledge: Familiarity with the inner workings of the company’s print facilities and end‑to‑end print lifecycle Self‑starter mindset: Able to quickly ramp and operate independently with minimal direction in a fast‑paced environment Analytical capability (preferred): SQL proficiency to support data analysis, troubleshooting, and operational insights. Key Responsibilities Print Operations & System Support Provide hands‑on technical support for enterprise print platforms, including Ricoh Process Director, Print Delivery Hub, DAK/DAKD (document tracking and reconciliation system), and additional print‑related applications. Troubleshoot end‑to‑end print workflows, including data ingestion and transformation, print composition and spooling, and mail processing and distribution. Investigate and resolve production issues, including data mismatches and processing errors. System Integration & Data Flow Management Support integrations across ~20+ interconnected systems using APIs and service‑based architecture, Kafka‑based messaging integrations. Analyze and track document lifecycle events from creation through print and mail delivery. Work closely with upstream partners in Enterprise Content Management and downstream print systems. Operational Execution & Initiatives Contribute to key strategic initiatives, including Print Outsourcing Initiative (standardization of architecture, materials, and processes) and Letters Digitization Initiative (transition from print to digital delivery). Assist with onboarding and integration of new platforms such as Enterprise Customer Communications Management (ECCM). Development, Configuration & Agile Delivery Perform configuration and light development work across print and tracking systems. Collaborate within Agile teams using tools like JIRA. Support enhancements, defect resolution, and production releases. Print Domain Expertise Apply knowledge of print and mail operations, including print file formats and spooling, mail run data and insertion processes, print floor operations and workflows. Partner with print vendors and internal stakeholders to ensure seamless delivery. Required Qualifications Strong hands‑on experience in technical operations within print systems. Deep understanding of document lifecycle tracking, system‑to‑system data flow and integration, and production print environments. Experience troubleshooting complex, integrated applications. Familiarity with service‑oriented architecture and APIs, Kafka or similar messaging technologies. Ability to quickly ramp up and operate independently with minimal oversight. Preferred Qualifications Prior experience with OpenText Exstream/Dialogue or similar document composition tools. Experience with Mainframe print environments (JES2/JES3). Experience with Ricoh Process Director or similar print management tools. Experience in financial services or regulated enterprise environments. Basic SQL proficiency (querying, troubleshooting, data validation). #J-18808-Ljbffr