IT Helpdesk Technician

Job Description

Job Description

Hamilton Miller & Birthisel LLP is a premier insurance defense trial law firm with a presence spanning Florida, New York, Virginia, Puerto Rico, Jamaica, the U.S. Virgin Islands, and The Bahamas. We are nationally recognized for our work in insurance defense, admiralty and maritime law, transportation and trucking, personal injury, premises liability, professional malpractice defense, construction, subrogation, and products liability litigation.The firm holds an AV® Preeminent rating-the highest peer-review distinction from Martindale-Hubbell-and is consistently ranked among the most diverse law firms in South Florida. Our attorneys are known for delivering swift, lucrative results, backed by a 24/7 emergency action response team serving clients in domestic and international jurisdictions.No agency submissions accepted.Summary:We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for attorneys, staff, and firm leadership. This role manages user support requests, coordinates IT service delivery, maintains hardware and software asset documentation, and helps ensure technology systems remain secure, reliable, and efficient in a fast-paced legal environment. You will work closely with our IT Manager and be the primary operational owner of IT support across the firm.End-User Support:Provide day-to-day technical support for attorneys, staff, and firm leadershipRespond to and resolve helpdesk tickets, support requests, and technology-related issues in a timely and professional mannerTroubleshoot hardware, software, printer, mobile device, and connectivity issuesProvide both remote and in-person support across office locationsEscalate complex technical issues appropriately when necessaryTechnology & Systems Support:Support Microsoft 365, Azure, Adobe, Windows environments, and related business applicationsConfigure and deploy desktops, laptops, monitors, phones, and peripheral devicesAssist with basic networking, VPN, and connectivity troubleshootingUtilize remote monitoring and management (RMM) tools to diagnose and resolve issuesAssist with employee onboarding and offboarding technology setupAsset & Documentation Management:Maintain accurate inventory records for hardware, software licenses, warranties, and assigned equipmentTrack hardware assignments and refresh schedulesDocument support procedures, configurations, and recurring technical issuesMaintain organized records of troubleshooting steps and resolutionsOperational Support & Improvement:Identify recurring technical issues and recommend long-term solutionsAssist with improving IT processes, workflows, and user experienceProactively identify technology gaps, risks, or operational inefficienciesSupport overall IT operations and collaborate closely with firm leadership and external vendors as neededEducation & Experience:2–5 years of professional IT support or helpdesk experience, preferably in a professional services or law firm environment Strong working knowledge of: Microsoft 365 Microsoft Azure Windows operating systems Active Directory Basic networking concepts Remote support and RMM tools A+, Network+, or similar certifications preferred No agency submissions accepted.Application Process:Applicants must apply directly online instead of sending application materials via email. All inquiries are kept confidential. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact our Talent Acquisition team.Essential Skills, Abilities & Competencies:While the specific job requirements may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all employees, which include but are not limited to:Strong troubleshooting and problem-solving skills Excellent interpersonal and customer service skills Ability to communicate effectively with both technical and non-technical users Strong organizational and time management skills Ability to manage competing priorities in a fast-paced environment Ability to work independently while collaborating effectively within a team environment High level of professionalism, discretion, and responsivenessWhat We Offer:Competitive annual compensation package with bonus potential.Flexible working environment: career and work-life balance supported.Comprehensive Benefits & Wellness Packages: Medical, Dental, Vision, FSA Medical & FSA Dependent Care, Life Insurance, STD, LTD, AD&D, EAP, and supplementary voluntary health plans.Biometric Wellness Screenings.Commuter Reimbursement Program (parking, train, bus, etc.).401(k) retirement plan with generous Firm match.Opportunities for creative freedom and idea exchange in an innovative workspace.Our Culture - Collaborate with a Dynamic Legal TeamAt Hamilton Miller & Birthisel, we cultivate talented individuals who bring fresh perspectives and innovative ideas. We offer a vibrant, inclusive culture where professional growth is celebrated, and success thrives through innovation, diversity, and collaboration. Your voice will be heard, your contributions valued, and your potential realized.Equal Employment Opportunity StatementHamilton Miller & Birthisel LLP is an equal opportunity employer and prohibits discrimination or harassment of any kind-for any protected characteristic under federal, state, or local law, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40+), disability, genetic information, veteran status, marital status, and more. We provide reasonable accommodations for disabilities, pregnancy, religion, and other protected needs and protect confidentiality and non-retaliation for individuals who raise discrimination concerns or participate in investigations.DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of the work performed by the employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this job. For this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment.