Owner Relations Manager - Confidential

COMPANY OVERVIEW:

Since 2018, we’ve focused on turning everyday trips into memorable coastal getaways. We are dedicated to creating exceptional experiences along Florida’s Northeast Coast, blending the ease of beachfront living with the comforts and consistency guests expect from a well-managed home. Every stay is designed to feel welcoming, thoughtful, and effortlessly enjoyable.

Our team is driven by service excellence, attention to detail, and a genuine love for hospitality. From seamless booking and well-maintained homes to small touches that elevate the guest experience, we believe the details matter. We offer competitive compensation, benefits, and opportunities for professional growth, all within a collaborative and supportive team environment. If you’re looking to be part of a company that values quality, teamwork, and creating great experiences, we’d love to have you join us.

POSITION SUMMARY:

As the Owner Relations Manager you’ll be the primary point of contact for our property owners—building lasting relationships, earning their trust, and ensuring they feel supported at every step. Your proven ability to maintain long-term owner satisfaction and retention will be essential, along with your strong communication skills that allow you to craft clear, professional emails, handle phone inquiries, and provide timely, thoughtful follow-ups.

We’re looking for a highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments. You should be comfortable managing multiple accounts, tracking owner concerns, and following up on outstanding issues promptly. A cheerful presence and strong people skills are a must, as is your commitment to delivering an exceptional experience for every owner in our portfolio.

RESPONSIBILITIES:

• Build relationships with our property owners to ensure owner retention
• Communicate effectively both within the company and with clients, ensuring prompt service
• Oversee multiple accounts and handle multiple owner Property Records
• Respond to owner inquiries and concerns with professionalism and urgency, providing clear updates and proactive solutions
• Coordinate with internal teams to ensure owner preferences and property standards are consistently met
• Review and update property performance data to support transparency and inform owner communications

QUALIFICATIONS:

• Minimum of 2 years of experience in managerial roles including: talent development, fostering relationships & driving for improved results.
• Some college coursework in business, hospitality management, or a related field preferred.
• Comfortable using property management software, CRM systems, Microsoft Office Suite, and other digital communication tools.
• Posses strong oral and written communication skills.
• Be a self-starter who can work independently or as part of a team.
• Have strong computer skills including familiarity with Microsoft Word, Excel, and Google family of products
• Must live within 25 miles of Amelia Island

COMPENSATION & BENEFITS:

Annual Salary: $60,000 - $80,000 per year

Bonus

$5,000 - $15,000 based on key business metrics

Benefits

• Paid time off
• Health insurance
• Life insurance
• 401k match
• Healthcare spending accounts such as HSAs, FSAs
• Long term disability insurance
• Short term disability insurance

Schedule

Full Time, with the ability to work weekends and holidays when necessary