Sr Software Technical Account Manager I

Join Axon and be a Force for Good.At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactThe Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to a build long-term, strategic partnership. As the main point of contact for your customers, you will be looked upon to provide best practices and technical expertise to help your stakeholders achieve their operational goals using Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into your customer’s needs and challenges, helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customer more efficient and more confident within their daily workflows.What You’ll DoLocation: Dallas, TX, remote unless traveling (50% travel requirement)Reports to: Director of Professional Services, Enterprise Achieve mastery of all Axon technologies / products, specifically Fusus, body cameras and Draft OneUse exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your accountUse leadership skills to independently prioritize and execute project tasks in a methodical and disciplined mannerManage customer expectations, keeping customers satisfied and expectations realisticProvide up to tier-2 technical supportProvide overall project management of the core deployment plan engaging with 3rd party integrators and the clientRemain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstancesDevelop relationships with key partners across Axon to solve problems and successfully deploy the Axon productsWhere possible, improve or develop technical documentation to ease understanding and usage of our products and servicesCommunicate customer feedback across multiple teams and divisions within Axon to drive product development and improvementMaintain customer confidence, especially in high-pressure situationsWhat You BringBachelor’s Degree or equivalent work experience7+ years of experience working with Major City or Enterprise-level customersProven track record of successfully managing customer relationships and technical projectsUnderstanding of SAAS, Cloud providers/solutions, Virtualization, StorageKnowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologiesAbility to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillsetUnmatched analytical, strategic and creative problem-solving skillsExcellent interpersonal skills with strong written and verbal communicationDetail oriented with excellent organizational and time management skillsDemonstrated ability to deal with change and excel in high-stress situationsHands-on experience with TASER devices and associated software platforms, or prior experience in a law enforcement, corrections, military, or public-safety environment.Demonstrated ability to provide remote technical support across both hardware and software, including troubleshooting device connectivity, configuration, firmware, applications, and user workflows.Ability to translate complex technical information into clear, practical guidance for officers, agency administrators, and other nontechnical users.Familiarity with law-enforcement operations, training practices, evidence-management workflows, and agency policies is strongly preferred.Preferred Qualifications JIRA, and Microsoft Dynamics knowledgeKnowledge of CCTV, VMS, and IP camerasExperience working closely with a sales and support teamExperience working and supporting law enforcement or other governmental agenciesExperience in networking and telecommunicationsExperience supporting TASER devices and related software—or a background in law enforcement or public safety—is strongly preferred, along with the ability to remotely troubleshoot both hardware and software issues for technical and nontechnical users.Benefits that Benefit YouCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsAnd yes, we have snacks in our officesDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at View email address on click.appcast.io or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email View email address on click.appcast.io. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to View email address on click.appcast.io.