Sr Desktop Engineer

Senior Desktop EngineerThis is a Senior Desktop Engineer role that will drive imaging for 400+ applications across PCs and Macs using MECM, SCCM, M365 and Intune in primarily a Windows environment. This person will also be leading the upgrade from Windows 10 to Windows 11, that is coming soon in 2025. This role will have a focus around Intune, so candidates must have a solid graph of Intune.What You'll Be DoingBe a thought leader in end user experience space; continuously improve user end user experiences through OS and application optimizations, automation, and streamlined processesDesign and implement unified endpoint management solutions for Windows, Macs, mobile devices and VDI solutions (Windows 365 Cloud PC and Azure Virtual Desktop)Tanium, Intune, Autopilot, JAMFManage desktop policies and configurations through Active Directory, Group Policy (GPO), and Azure Active Directory, and M365 (Intune)Apply modern configuration management practices to endpoint managementCreate and manage the desktop operating system build process (MDT, Autopilot)Package software applications for automated deployments using varies methodsManage the M365 environment for managing and deploying softwareWork with Security teams on compliance metrics and standards of endpointsProactively monitor and measure endpoint performance to detect trends and catch problems before users are impactedProvide 3rd level endpoint supportCollect, report on endpoint metrics, and build dashboards to display informationAutomate processes using PowershellPerform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom)Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as neededMaintain "SOE's" (Start Of Employment) and "EOE's" (End Of Employment) of user accounts/endpointsSkills We're Seeking5+ years of experience with Desktop EngineeringStrong experience with desktop imagingMust have experience with MECM and SCCMMust have strong Intune experienceMust have M365 experienceMust have experience with Windows 10, Windows 11 experience even betterNice To HavesAzure experience, specifically Azure Alerts and MonitoringExperience with Windows Autopilot, Microsoft Graph or Endpoint AnalyticsMobile device management and iPhone experienceEncryption (i.e. BitLocker) and VPN client experience