Telesales Rep - Inbound

JOB OVERVIEW JOB OVERVIEW: This position is responsible for receiving and handling high-volume telephone calls and live chats from customers contacting Henry Schein to place orders, inquire about products, and assist with related issues. This position suggests products to our customers to purchase and emphasizes promotional items. In addition, the Inbound Telesales Rep handles customer complaints, and coordinates with Customer Service on product returns, re-orders, and credit issues. This position consults with managers to obtain approval on overriding product pricing, and to review restrictions on product shortages. KEY RESPONSIBILITIES Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions Engages with customers and responds to inquiries via live chat Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase. Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques. Handles customer complaints, typically regarding pricing errors or items on back order. Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines. Attends monthly team meetings and completes all compliance trainings. Remains current in product knowledge, selling best practices, and industry trends. Assists internal and external customers, navigate Henry Schein and find solutions to various problems. Participates in special projects and performs other duties as required. SPECIFIC KNOWLEDGE & SKILLS Strong selling skills Negotiation skills Ability to answer a high volume of incoming calls Ability to call out as needed Able to learn applicable computer systems (AS-400, live chat platform, Salesforce, Siebel, Workday etc.) Work independently with limited supervision GENERAL SKILLS & COMPETENCIES Very good time management skills and the ability to prioritize work and meet deadlines Very good attention to detail and accuracy Customer service oriented and ability to work with complex issues Ability to plan and arrange activities Very good interpersonal communication skills Very good written and verbal communication skills Ability to maintain confidential and highly sensitive information Ability to work in a team environment Ability to multi-task Establish productive working relationships at multiple levels within the organization MINIMUM WORK EXPERIENCE MINIMUM WORK EXPERIENCE: Typically 2 or more years of related experience. PREFERRED EDUCATION PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred. PAY & BENEFITS The posted range for this position is $38,993-$53,616, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. Medical Dental and Vision Coverage 401K Plan with Company Match PTO Paid Parental Leave Income Protection Work Life Assistance Program Flexible Spending Accounts Educational Benefits Worldwide Scholarship Program and Volunteer Opportunities Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. COMPANY CULTURE AND VALUES Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company’s network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. If you are unable or limited in your ability to complete the application process, including the use or access of as a result of a physical or mental impairment, you can request reasonable accommodations. WORK ARRANGEMENTS Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned. #J-18808-Ljbffr Brasseler USA Inc.