Assistant Lobby Manager

Job Description

Job Description

Triad Bank is hiring an Assistant Lobby Manager to work in coordination with the Lobby Manager(s) to keep day-to-day lobby execution consistent, compliant, and customer-focused. This role exists to ensure frontline service runs smoothly, staff are supported, and operational controls are followed.

Key responsibilities include supervising lobby and teller activities, monitoring cash and transaction accuracy, reinforcing policies and internal controls, resolving escalated customer needs, coordinating coverage and workflow, and partnering with branch leadership on coaching, performance feedback, and service standards.

Required qualifications/skills:
- 4–6 years of banking experience with progressive responsibility in lobby operations, management and customer service
- Demonstrated people leadership, including training and development
- Working knowledge of banking operations, regulatory compliance, and internal controls
- Proficiency with core banking systems, cash handling, and operational procedures (Jack Henry a plus)
- Strong communication, sound judgment, and problem-solving skills

 

This psotion will require you to float between 2 branches, Frontenac, MO and Creve Coeur, MO as needed.

If you are ready to bring steady leadership to a high-service environment, apply today. Benefits at a Glance

Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Competitive Salary; Paid Time Off; Equipment Stipend; Snack/Drink Room; and Employee Discounts.

A Typical Workday

You’ll start by reviewing lobby readiness, service priorities, and staffing coverage before the doors open. Throughout the day, you’ll stay visible on the floor—checking in with customers, supporting teammates in real time, and stepping in when a situation needs calm, clear direction. You’ll balance pace with precision, keeping an eye on transaction flow and documentation details while maintaining a professional, welcoming atmosphere. Midday often includes quick touchpoints with branch leadership and short coaching conversations to keep service consistent. You’ll close out by confirming end-of-day items are in order and setting the team up for a smooth next morning.