Front Desk Agent

Job Description

Job Description

Make it Your Choice! Join Our Team!

We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them.

Offering Competitive Wage(s) based on experience!

PRIMARY DUTIES AND ACCOUNTABILITIES

• Providing exceptional service by connecting to guests to make a better experience for each and every person who stays at our hotel.
• Participates in regular staff meetings and/or recurrent training.
• Maintain thorough knowledge of reservation policies, promotions

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High-school diploma required: some college preferred
• Ability to work with minimal supervision
• Must have a positive, professional, service-oriented attitude and ability to communicate this attitude to staff associates, guests, hotel staff and management on an ongoing basis.
• Strong problem resolution skills; ability to manage dissatisfied guests while remaining calm in adverse situations and present solutions that benefit all parties
• Excellent discretionary judgment: ability to evaluate member/guest problems and determine solution based on various indicators
• Ability to gather information from multiple systems to review, evaluate and resolve problems.
• Excellent verbal and written communication skills
• Must be able to uphold Choice’s Values & Performance Principles of communication, collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.