Chief Operating Officer

COO Of Multifamily Residential

Oversee daily property operations over a growing multi-state portfolio of Class A and B market rate and subsidized rental properties and assumes responsibility for the overall management of property staff, property operations, and resident relations in support of optimizing property asset values, rent growth, expense management, and resident retention and satisfaction. A positive demeanor, ability to quickly problem solve multiple issues, and a can-do attitude of "owning the portfolio" is absolutely a must!

Responsibilities

• Oversee all property operations and provide comprehensive training to property staff.
• Responsible for the financial performance of the properties, and reviews, analyzes, interprets, and summarizes operating budgets, monthly financials, and weekly progress reports, and other KPIs.
• Ensure that all resident activities (move-ins, move-outs, renewals, and collections, etc.) are carried out in compliance with lease agreements.
• Facilitates resident relations and professional responses to service requests and other resident queries.
• Ensure that the property provides exceptional living conditions for all residents.
• Promote sound property management principles with a commitment to providing uninterrupted support to property staff.
• Fulfill the roles of a Property Manager when required according to business needs.
• Ensure the excellent physical condition of the properties.
• Participates, in conjunction with upper management, in formulating sound company policies and long-range goals and objectives for the properties.
• Develop and coordinate marketing and leasing efforts.
• Manage service contract negotiation and implement purchasing and expense control strategies. Interview, hire, and train employees.
• Address complaints and resolve problems between employees with the assistance and guidance of Human Resources.
• Oversee capital projects team implement large scale capital improvements to the portfolio. Work with Finance / HR / IT to implement new processes, including software rollouts.

Qualifications

• 7-10 years of upper management/executive level experience in the field of residential property management.
• Deep experience in financial management, project management, leasing, and oversight of facilities maintenance and management a must.
• Bachelor's degree required, Master's in business, Finance, Management, etc., preferred.
• Must be open to travel 30-50% of the time based on business needs.
• Tech-savvy is a must & experience with implementing processes and software solutions.