Tech Lead

Technical Support Engineer

Location: TechM US NJ Bedminster

Job Summary: The Technical Support Engineer will provide advanced technical support for network solutions, with a strong focus on 5G core functionalities. The ideal candidate will possess a comprehensive understanding of network protocols and be proficient in utilizing the IxNetwork and IxLoad platforms for testing and troubleshooting. This role requires a blend of technical expertise, problem solving skills, and the ability to communicate effectively with both technical and non technical stakeholders.

Responsibilities:

• Provide advanced technical support for network solutions, addressing customer inquiries and issues promptly.
• Conduct thorough testing of networking functions and features, ensuring compliance with industry standards and customer requirements.
• Collaborate with engineering teams to identify, analyze, and resolve technical problems related to 5G core functionalities.
• Develop and maintain comprehensive documentation of support processes, troubleshooting guides, and test cases.
• Participate in the design and implementation of new features and enhancements for networking systems.
• Train and mentor junior support engineers, sharing knowledge and best practices in network testing.
• Engage with customers to gather feedback and provide insights for product improvement.
• Stay updated on the latest trends and advancements in network solutions.

Mandatory Skills:

• Strong expertise in L2 L7 feature testing and troubleshooting.
• Proficient in resolving complex technical issues related to network protocols.
• Excellent analytical and problem solving skills.
• Strong communication skills, both verbal and written, with the ability to convey technical information to non technical stakeholders.
• Experience in 5G core function and feature testing.

Preferred Skills:

• Familiarity with L2 L7 network management tools and performance monitoring systems.
• Experience in scripting or programming languages for automation of testing processes, preferably Python or Tcl.
• Knowledge of cloud platforms such as AWS, Azure, or VMware.
• Certifications related to network engineering.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10 15 years of experience in technical support or network engineering, with a focus on L2 L7 technologies.
• Proven track record of successful project delivery and customer satisfaction.

If you are a dedicated professional with a passion for 5G technology and a commitment to providing exceptional technical support, we encourage you to apply for this exciting opportunity.