Technical Support

We are looking for someone to join our amazing tech support team. Responsibilities Create an exceptional personal experience for CMB customers. Become a product expert. Serve as the primary contact between the customer and the company, answering all types of customer inquiries via email. Troubleshoot and resolve customer issues, bugs, and complaints with care. Contribute to product planning by providing customer feedback to management to improve customer experience. Potential to work cross-functionally with product, engineering, marketing, and QA. Qualifications Bachelor's degree or equivalent. Entry-level to 1 year experience with customer service, customer success, account management, and social media. Great communicator: able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner. Strong work ethic: expected to produce great work and have very happy customers. Flexible: able to adjust on the fly dealing with a wide range of tickets. Professional: provide exceptional service to all users. Tireless work ethic that is up for the hustle-and-bustle of a tech startup. A desire to learn and understand everything - become a product expert. Energetic, positive attitude is a must. Excellent verbal and written communication skills. Highly organized with demonstrated attention to detail. Candidates must be authorized to work in the US. #J-18808-Ljbffr