Experience Coordinator - 5-star customer service ambassador, medical office, full benefits

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP‑affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit The primary goal of this position is to ensure patients have a pleasant experience. The patient coordinator accommodates patient’s requests within the guidelines of Virginia Eye Consultants Service Manual. THIS POSITION REGULARLY TRAVELS BETWEEN OUR PORTSMOUTH, CHESAPEAKE, AND VIRGINIA BEACH LOCATIONS. Reliable transportation is required. Travel is paid in mileage and hourly rate. Responsibilities Manage the flow of our clinic, safeguarding any patient’s needs/concerns during their visit. Communicate with Clinic Manager/Team leads about delays that may inconvenience patients and keep patients informed of these delays. Facilitate any items needing assistance with scheduled appointments or miscommunication of same, or anything out of the normal flow of the day that may need approvals. Resolve any patient issue relating to appointments, timeframes, communications with any and all staff and departments. Receive all guests and minimize any interruptions that may delay doctors from seeing their patients. Spearhead, along with the Director of Patient Experience, the Virginia Eye Consultant’s Concierge Service, providing high-quality care with personalized amenities for patients with time‑frame demands. Coordinate events with the CEO and Director of Patient Experience, both internally and within the community, to advance the practice and serve our patient base. Keep all satellite locations stocked with supplies and brochures and oversee the inventory. Travel to all satellite locations to ensure the 5‑star culture is observed and assist with decisions/issues that may arise from daily operations. Assist staff and patients with transportation, hotels, hearing‑impaired appointments and communications with the Surgery Department, ASC and Administrative Assistants for VEC partners. Oversee all staff in properly greeting patients upon arrival, anticipating patient needs during visits, and providing a fond farewell upon departure, while training staff by example. Other Skills and Abilities Reliable transportation that would allow employee to go to multiple work locations with minimal notice Ability to work weekends when applicable Desire to gain industry knowledge and training Demonstrates initiative in accomplishing practice goals Ability to grow, adapt, and accept change Consistently creating a positive work environment by being team‑oriented and patient‑focused Commitment to work over 40 hours to meet the needs of the business Ability to interact with all levels of employees in a courteous, professional manner at all times Education High school diploma or general education degree (GED); or one‑year related experience and/or training; or equivalent combination of education and experience. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Perks Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off and Paid Holidays Paid Maternity Leave Optical Education Reimbursement Competitive Base Pay Benefits Overview Health/dental/vision insurance Employer‑paid life insurance Paid Time Off (PTO) Employer‑matched 401k Monthly incentive programs Generous employee purchase program Family purchase events Certification reimbursements Leadership team that knows everyone by name and loves to promote from within Whole lot more EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. #J-18808-Ljbffr Eyecare Partners LLC