Lifesaving Coordinator (Administrative Assistant I)

Lifesaving Coordinator (Administrative Assistant I)

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Lifesaving Coordinator (Administrative Assistant I)

Salary

$49,152.78 - $56,403.94 Annually

Location

City of Norfolk, Norfolk, VA

Job Type

Permanent Full-time

Job Number

14133

Department

General Services

Opening Date

05/28/2026

Closing Date

6/7/2026 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk's Department of General Services, Animal Care Center is seeking to hire an organized and customer service oriented Administrative Assistant I. Work involves performing clerical and administrative support duties for the Animal Care Center.

Performs clerical, administrative and financial support duties and provides records support. Supervises personnel and coordinates training for support staff. Assists with information requests. Manages planning and reporting processes. Performs related duties as required.

Essential Functions

• Provides direct administrative support to the Lifesaving Manager.

• Supervises customer service staff.

• Provide support for managed intake program.

• Utilizes shelter management software systems to process stray and surrendered animals from the public and animal control as well as process adoptions, donations, basic accounting and sheltering reports.

• Receives and collects both cash and credit payments for services provided at the shelter. Ability to process the proper change with cash transactions.

• Ability to perform daily fund reconciliation and accounting reports.

• Requires the ability to read and understand standard operating procedures, adoption contracts, registration cards, cage or kennel cards, and medical sheets or prescription dosage on medications for the animals.

• Requires the ability to stand or sit for long periods; to bend, crouch, and/or kneel repeatedly; to lift and carry a minimum of 50 pounds.

• Answers inquiries via phone and email regarding shelter services, hours of operation, donations, trap rentals, city animal licensing, and local low cost Spay/Neuter and veterinary services.

• Serves as the first and last point of contact for the shelter creating an inviting and educational environment for the public.

• Must demonstrate ability to provide excellent customer service in all aspects of the daily operations to customers.

• Must be able to work with minimal supervision, independently, and function in high-volume, fast-paced work environment.

• Must possess basic knowledge of animal health, behavior and welfare.

• Requires the ability to handle incoming animals humanely while accurately determining the animal’s breed, sex, and approximate age and weight.

This is an essential position; the incumbent will be required to report to work during inclement weather when the City is closed.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Required:

• One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department).

The preferred candidate will be:

• Able to use Microsoft Outlook, Word and Excel

• Able to maintain confidentiality

• Highly organized

• Customer service oriented

• Self-motivated

Additional Information & Requirements

• Driver's license strongly preferred.

Work Schedule:

• Hours are scheduled Sunday through Saturday, 40 hours per week.

• Hours may require additional flexibility, nights, holidays and weekends.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

03

What is your highest level of education?

• High school diploma or equivalent (Minimum Qualification)

• Some college

• Associate Degree

• Bachelor's Degree

04

How many years of experience do you have working in office administration?

• I do not have any experience

• Less than 1 year of experience

• 1 to 2 years of experience

• 2 to 4 years of experience

• More than 4 years of experience

05

Please indicate how you work(ed) in your current and previous positions.

• Interpreted the daily needs based on regular input from my supervisor

• Interpreted the daily needs based on personal assessment and input from my supervisor

06

Do you have experience providing office and clerical support in any of the below settings? (Select all that apply.)

• Animal Shelter/Pound

• SPCA/Humane Society

• Veterinary Clinc

• Zoological Park

• None of the above.

07

Do you have experience working in a position that required confidentiality?

• Yes

• No

08

Please select the software programs with which you have experience. (Select all that apply.)

• Animal Shelter Management Software (Chameleon, PetPoint, Shelter Buddy, etc)

• Vet Clinic Software

• Microsoft Office

• I do not have experience with any of these software programs.

09

Rate your experience with Microsoft Office Suite (applicants may be subject to a skills assessment)

• Novice

• Intermediate

• Advanced

10

How many years of experience do you possess in the area of direct customer service?

• Less than 1 year of experience

• 1 year of experience

• 2-3 years of experience

• 4 or more years of experience

11

Do you have experience coaching subordinates and working in a team environment?

• Yes

• No

12

If yes, briefly describe your experience supervising a group of subordinates in a team environment. Include in your response the number of team members under your supervision, and how long you served in that capacity. If no, type "n/a".

13

Do you have a valid driver's license?

• Yes

• No

14

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes

• No

15

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

16

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

17

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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