Manager, PSS Downstream Operations

About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience, and products and services in our Allergan Aesthetics portfolio. Position Overview The PSS Downstream Operations Manager will work within the Procurement Shared Services team, reporting to the Downstream Operations Associate Director. The manager will have a holistic view across two closely aligned teams that support global procurement. The role includes 2–4 direct reports and focuses on refining workflows, enhancing performance metrics, ensuring compliance, and problem‑solving. The manager will implement data‑driven strategies to improve efficiency and user experience while fostering a collaborative environment aligned with procurement goals. Responsibilities Ensure seamless day‑to‑day operations of the Procurement Service Center and PO Processing Teams by supporting ongoing initiatives and streamlining current processes. Demonstrate thought leadership by partnering with Compliance and providing recommendations that enhance procurement processes. Develop team capability through coaching, training, and performance feedback. Lead cross‑functional projects and operational initiatives from planning through implementation, gaining stakeholder support. Ensure effective execution and accountability for responsibilities and deliverables. Build and maintain standard operating procedures and governance frameworks. Identify opportunities for process innovation while driving continuous improvement. Monitor KPIs and partner with Leads, Specialists, and BPO team members to improve performance outcomes. Ensure adherence to compliance requirements and internal controls. Oversee training and change management for a large upcoming transformation (Genesis). Qualifications Bachelor’s degree in Business Administration, Supply Chain, or a related field. Minimum of 5 years of procurement experience, including over 3 years in a leadership role. Expertise in managing a helpdesk operation at a global scale, focused on procurement services. Proven track record in standing up and managing a global procurement service desk. Experience working in Source‑to‑Pay or procurement systems (e.g., Coupa, SAP, S/4HANA) or workflow management systems (e.g., ServiceNow). Strong project management skills with a proven ability to deliver transparent, comprehensive reporting aligned with strategic goals and organizational accountability. Strong cross‑functional collaboration and stakeholder management abilities. Impactful executive functioning and autonomous work ethic with the ability to build consensus in decision‑making. Additional Information The compensation range described below is the range of possible base pay compensation the Company believes in good faith it will pay for this role at the time of this posting based on the job grade. Individual compensation will depend on geographic location and other factors. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. This job is eligible to participate in our long‑term incentive programs. Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or other form of compensation remain at the Company’s discretion. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only – to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: #J-18808-Ljbffr AbbVie