Salesforce Marketing Cloud Analyst

Salesforce Marketing Cloud Analyst
Long Term Contract

Onsite in Foster City, CA | at least 4 days in office

Client - Zoox

About the Role:

We are seeking a highly skilled and hands- on Salesforce Marketing Cloud Functional Lead to drive the design, deployment, and enhancement of SFMC-based digital engagement strategies. This role bridges business, technical, and marketing teams to translate campaign goals into scalable, personalized customer experiences - leveraging SFMC features such as SMS, Mobile SDK, personalized content, dashboards, and promotional workflows.

Key Responsibilities:

Solution Design & Strategy
• Lead discovery sessions with stakeholders to gather business requirements, pain points, and campaign goals.
• Design end-to-end customer engagement solutions using SFMC modules (Email, SMS, MobilePush, Mobile SDK, Journey Builder, Automation Studio).
• rchitect personalization strategies across digital touchpoints using dynamic content, data extensions, and behavioural triggers.
• Define solution scope and translate business needs into actionable user stories and functional and technical specifications.
• Lead Integration discussions with upstream systems and develop integration contracts

Cross-Functional Collaboration & Implementation
• Serve as the functional liaison between marketing, product and product software teams.
• Guide developers on technical configuration, scripting logic, and integration needs.
• Lead end-to-end testing of journeys, automation, and campaign setups.
• Review deliverables, perform UAT, and coordinate go-live execution.

New Feature Enablement & Experimentation
• Lead implementation of new channels/features such as SMS, push notifications, Mobile SDK integration, and custom dashboards.
• Build POCs and pilot campaigns for new use cases and promotions.
• Optimize solution design based on customer behavior insights and feedback.

Monitoring, Analytics & Governance
• Oversee campaign performance reporting and dashboard creation for stakeholders.
Ensure adherence to privacy, security, and compliance requirements (e.g., opt-in/opt-out workflows).
• Define documentation and governance processes for reusability and audit readiness.

Required Skills & Experience:
• 10+ years in CRM/Marketing technology with deep expertise in Salesforce Marketing Cloud (SFMC) as a solution designer and cross-functional lead.
• 5+ years in Salesforce Marketing Cloud .
• Proven experience designing cross-channel marketing solutions : email, SMS, mobile push, and personalized content.
• Strong understanding of SFMC features: Journey Builder, Contact Builder, Mobile Studio, Personalization Builder , etc.
• Familiarity with Salesforce ecosystem integrations (e.g., Service Cloud, CDP/Data Cloud using Mulesoft).
• Excellent skills in requirements gathering, documentation, wireframing, and stakeholder communication.
• Hands-on experience with campaign testing, QA, and deployment using SFMC tools.
• bility to interpret analytics and optimize journey design based on performance metrics.
• Salesforce certifications in Marketing Cloud Consultant or Administrator preferred.

Education:
• Bachelor's or Master's degree in Marketing, Business, Computer Science, or related field.