Operations Manager

A Real Estate Operations Manager serves as the operational backbone of a brokerage, sales team, or property management firm. They are responsible for optimizing day-to-day workflows, overseeing real estate transactions, ensuring regulatory compliance, and implementing technology (like CRMs) to scale the business and maximize profitability. Role Overview We are seeking a highly organized and proactive Operations Manager to lead the administrative and operational framework of our growing real estate business. You will act as the "chief problem-solver," bridging strategy and execution so that our agents, property managers, and leadership teams can operate at peak efficiency Key Responsibilities Operations & Team Management Oversee and streamline day-to-day office operations to ensure seamless business performance Manage, train, and supervise administrative and support staff to maximize productivity and ensure adherence to company standards Maintain team scorecards and key performance indicators (KPIs) to track progress toward business goals Transaction Coordination & Compliance Oversee real estate transactions from contract through to settlement Coordinate critical deadlines, inspections, appraisals, and escrow/title processes Ensure all transaction files and marketing materials comply with local, state, and federal real estate regulations Manage and optimize the company’s tech stack, including CRM platforms, listing management tools, and property management software Implement automated workflows and lead-nurturing campaigns to increase client retention and drive referral business Assist with budget creation, expense tracking, and financial reporting Manage preferred vendor networks—including photographers, contractors, and stagers—by negotiating rates and monitoring project timelines (For Property Management): Oversee rent collection, maintenance requests, and tenant relations Marketing & Client Experience Coordinate listing marketing campaigns, including direct mail, email newsletters, and social media content Oversee customer satisfaction initiatives, client onboarding, and client appreciations. Qualifications Experience: 3+ years of experience in real estate operations, transaction coordination, or property management. Education: Bachelor’s degree in Business Administration, Finance, Real Estate, or a related field (preffered) Licensing: Active Real Estate License (or willingness to obtain) is highly desirable for brokerage operations.Tech-Savviness: Proficiency in real estate CRM platforms (e.g., Salesforce, LionDesk, Follow Up Boss) and transaction management software (e.g., DocuSign) #J-18808-Ljbffr