Cafe Retail Sales Associate - HRC Philadelphia

Hard Rock International (USA), Inc.

Retail Sales Associate

The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities include:

Greeting guests.
Answering questions - accurately and politely.
Answering the phone.
Making proficient sales transactions - using a point-of-sale system.
Handling cash and other forms of payment.
Maintaining proper cash drawer balances.
Directing guests to areas/restrooms.
Demonstrating impeccable product knowledge.
Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
Maintaining a clean and organized store.
Maintaining proper product stock levels through retail pulls & inventories.
Displaying Retail product through HRC's visual display standards.
Performing opening, closing & side duties cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
Assuring the complete satisfaction of each and every guest.
Creating memorable experiences.
Entertaining guests to create "Raving Fans".

Hard Rock International (USA), Inc.

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Vacancy posted 3 days ago

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