Lodge Attendant

Job Description

Job Description

Description:

Assist lodge guests as requested; maintain high level of general cleanliness in lodge public areas, including lobbies, public restrooms, pool area and lodge’s halls and stair cases. Assist other areas of hotel as long as primary duties are on track for completion

Essential Functions

• Answer guest calls and assist as top priority.
• Responsible for luggage assists and room deliveries.
• Complete duties on Lodge Attendant check list corresponding to shift.
• Complete assigned tasks from daily MOD walkthrough.
• Maintain high level of lodge general cleanliness.
• Maintain cleanliness and safety of lodge entrances.
• Assist guests as needed with but not limited to chains and digging out.
• Have detailed understanding of how Kia-Vac works and know how to operate it.
• Assist Housekeeping Dept. as needed.
• Identify maintenance issues and report any to supervisors or directly to maintenance.
• Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
• Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• Present a professional, quality image at all times.
• Regular and reliable attendance.

• Must be detail oriented with ability to set and meet high customer service and hotel cleanliness standards.
• Must use proper etiquette while conversing with guests.
• Must have knowledge of all resort services.
• Must know and follow all proper employee and housekeeping procedures.
• Must complete BBP training.
• Must be able to work independently while also being a team player.

Physical Requirements

• Must be able to lift 50 lbs.
• Must be flexible and capable of bending, twisting and kneeling.
• Must be able to work in tight spaces.
• Must be able to work on feet, stand and walk for up to 8 hours at a time.
• Must be able to keep up with pace of the department.
• Must be able to walk in snow, icy, uneven and slippery conditions.
• Must be able to shovel all types of snow in any weather for extended periods of time.
• Must have a general understanding of how to put chains on all car types.