Client Experience & Sales Supervisor -- Front Desk (A Players Only)

Job Description

Job Description

Join Los Angeles’ Largest Music Academy (Apply Only if You Are an A Player)

NOTE: Music knowledge or experience is not a prerequisite. We are looking for people who are strong in sales and have strong administrative and business skills.

Seeking a polished, poised professional with a strong, outgoing personality who is comfortable with a high volume of clients.

The ideal candidate communicates confidently with high-end customers, enjoys achieving measurable sales goals, and knows how to create a warm, high-end client experience. Candidates from luxury hospitality, boutique fitness, high-end spas, medical aesthetics, premium retail, membership-based businesses, admissions, and other customer-facing sales environments are especially encouraged to apply.

Compensation & Benefits

• $25–$30 per hour, W-2
• Additional commission seasonally for net sales
• Medical and dental benefits after the waiting period
• Advancement opportunities within a growing company
• Six months of free music lessons

Schedule

• Full-time, four to five days per week
• Four days is preferred, though not required. Four-day employees may also pick up additional shifts to cover colleagues.
• Weekdays: 12:30 PM–9:00 PM
• Weekends: 9:00 AM–5:30 PM
• At least one weekend day is required

Locations

While the location listed in this ad currently has an opening, we may also have openings at our Westwood, Tarzana, or Culver City locations if one of these is more convenient for the candidate. Once determined, schedules and locations are semi-permanent, providing consistency for each employee.

About Us

What started as a small studio near UCLA has grown into Los Angeles’ largest private music academy, serving more than 1,700 students per week, with over one hundred instructors on staff, across our Brentwood, Westwood, and Tarzana locations—with more locations coming soon.

Accolades

• Winner, Inc. 5000 Fastest-Growing Businesses in America—ranked No. 47 nationwide in education
• Consistently ranked among the top music academies in Los Angeles by ThreeBestRated and Expertise.com
• Our co-founder was recognized as one of the top 10 female entrepreneurs in Los Angeles and presented with the award by Congressman Brad Sherman

Advantages of Joining Our Team

• Work closely with the entrepreneurs and a small leadership team of approximately 10 people.
• Room to grow: We are actively seeking people who can demonstrate ownership and responsibility and move up within the organization as we rapidly scale.
• A “mini MBA”: This role covers sales, customer service, retention, operations, systems, and a variety of crucial skills for someone interested in learning how a business is built.

Key Responsibilities

• Greet and assist approximately 60–120 students and family members per day.
• Respond promptly to potential leads by phone, follow up daily with potential customers, and help them enroll in the program.
• Explain lesson options, pricing, policies, and Academy benefits.
• Follow checklists for opening, closing, and other Academy procedures with accuracy and attention to detail.
• Assist clients with scheduling makeup lessons and regular lesson changes.
• Perform light cleaning and help keep the building in order.
• Support instructors and maintain strong operational standards.
• Resolve client questions and concerns professionally.

Who We Are Seeking

• Personality: Strong, positive, and extroverted; enjoys frequent interaction with clients, students, and team members.
• Boundaries: Able to say no nicely while guiding students and teachers to follow Academy policies. Skilled at presenting these matters with confidence and grace.
• Enjoys High Customer Volume: Comfortable serving a high volume of clients, such as at a busy Equinox front desk, fast-paced restaurant, premium hotel, or high-end retail location.
• Skill in Sales: Comfortable enrolling students who call or inquire, consistently following up with potential clients, and asking them to move forward. Comfortable with leaderboards and light competition among similar team members for top monthly salesperson.
• Ownership: Has a strong sense of ownership, can manage a process from beginning to end, and completes it fully without constant supervision. Our culture emphasizes exceptional quality and finished outcomes—not simply clocking out.
• Coachability: Working closely with management and occasionally with the founders, we are seeking a person who is eager to learn and improve, is open to feedback, and has an exceptional attitude and interest in personal development.
• Exceptional Time Management: Able to prioritize calmly when things become busy, ensuring critical deadlines are met while less-urgent tasks are carefully documented and carried forward.
• Attention to Detail: This role includes requests that can take time to process. For example, a family may request a schedule change that is not currently available and requires three or four follow-up steps while waiting for others to respond. These situations require excellent memory, documentation, attention to detail, and follow-through.

Qualifications

• Bachelor’s degree required; a degree in business or a related subject is preferred.
• Previous sales experience required; retail or other customer-facing sales experience is preferred.
• Must demonstrate at least one meaningful, long-term position with a previous employer, showing loyalty, commitment, and stability.
• Must have demonstrated success and genuine enjoyment working in a fast-paced, customer-facing business serving a high volume of clients.
• Reliable transportation and weekend availability required.

Please do not call or visit our locations regarding this position.   Locations do not handle recruiting, any call to the locations will result in disqualification from the interview process. 

Website: AngelesAcademyOfMusic.com
Instagram: @AngelesAcademyOfMusic

Work Location: In Person Only

Angeles Academy of Music is Los Angeles’ largest private music academy, serving more than 1,700 students with a team of over 100 staff members and instructors across our Brentwood, Westwood, and Tarzana locations, with Culver City coming soon.

An Inc. 5000 winner ranked No. 47 nationwide in education, the Academy is consistently recognized among the top music academies in Los Angeles by ThreeBestRated and Expertise.com. Our co-founder was also recognized as one of the top 10 female entrepreneurs in Los Angeles and presented with the award by Congressman Brad Sherman.

Team members work closely with the entrepreneurs and a small leadership team, gaining hands-on experience in sales, customer service, retention, operations, and business systems. This broad experience offers a practical “mini MBA,” along with meaningful opportunities for professional advancement as the Academy continues to rapidly expand.

Company Description

Angeles Academy of Music is Los Angeles’ largest private music academy, serving more than 1,700 students with a team of over 100 staff members and instructors across our Brentwood, Westwood, and Tarzana locations, with Culver City coming soon.\n\nAn Inc. 5000 winner ranked No. 47 nationwide in education, the Academy is consistently recognized among the top music academies in Los Angeles by ThreeBestRated and Expertise.com. Our co-founder was also recognized as one of the top 10 female entrepreneurs in Los Angeles and presented with the award by Congressman Brad Sherman.\n\nTeam members work closely with the entrepreneurs and a small leadership team, gaining hands-on experience in sales, customer service, retention, operations, and business systems. This broad experience offers a practical “mini MBA,” along with meaningful opportunities for professional advancement as the Academy continues to rapidly expand.