Experienced Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Ohana Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

This is a flexible, full-time or part-time position, with a 5/8 or 4/10 schedule and availability needed Monday-Saturday. Saturdays required

Full-time benefits and compensation**:

• Compensation: $20-23 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 1+ years of veterinary receptionist / veterinary front desk experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Come join our ‘Ohana!

Ohana means ‘family’ in Hawaiian, and it’s not just the name of our hospital—it’s the heart of our culture. From our clients, patients, and local community to our animal rescue partners and fellow team members, we live by our mission to provide “Compassionate care for our Ohana, our Family.”

We proudly serve our community across three locations: Ventura, Santa Paula, and our Urgent Care in Ventura. With 15 exceptional doctors and a dedicated support team, we specialize in compassionate, high-quality medical, surgical, dental, and wellness care for dogs, cats, rabbits, rodents, and select reptiles.

We believe in caring for our team as much as we care for our patients by investing in education, training, mentoring, and excellent benefits. We’re seeking compassionate, dependable, and detail-oriented individuals with strong communication skills and a passion for growth to join our amazing team.

#LI-HF1

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.