Collections Customer Service Representative

Job Description

Job Description

Job Type: Full Time 8:30-5:30 pm

Location: Miami Lakes, FL

Salary Range: $20.00 per hour + monthly bonus

Hayt, Hayt & Landau (HHL) is seeking a professional, motivated Collections Customer Service Representative to provide excellent customer service and help consumers resolve past-due accounts through clear communication, education, and respectful problem-solving.

Benefits:

Full-time position in a supportive, collaborative team environment offering:

• Medical, dental, vision, and life insurance options available through the firm
• Generous Paid Time Off (PTO)
• Eight paid major holidays
• A newly built office conveniently located near major highways
• Opportunity to grow consumer service and account management skills
• Career growth opportunities within the firm

Responsibilities:

• Handle inbound and outbound calls as a Collections Customer Service Representative working to resolve accounts
• Educate customers on available payment options and negotiate appropriate payment arrangements in accordance with company policies and procedures
• Update account information and document all activity accurately
• Meet performance and collections goals in a fast-paced call center environment
• Excellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutions
• Maintain a positive attitude, work well in a team, and show a willingness to learn. Be coachable and open to feedback to continuously improve individual and team performance

What We’re Looking For:

• Strong communication skills and experience as a Customer Service Representative or Collections Representative preferred
• Professional, calm, and empathetic approach
• Detail-oriented with accurate data entry skills
• Comfortable handling high-volume calls
• Reliable, punctual, team-oriented, and motivated to succeed

Job Requirements:

• High School Diploma or GED Equivalent
• 1+ year of experience in collections preferred but not required
• MS Office (word, excel)
• CRM applications (Customer Relationship Management)
• Bilingual (English-Spanish) preferred but not required