Spa Manager

Job Description

Job Description

You Lead the Culture. Let Us Take Care of You.

Spa Manager Hand & Stone | Orange, CT

At Hand & Stone in Orange, CT, we have spent over a decade building a spa that our community trusts and our team is proud to call home. Now were ready to take the next step and we need the right leader to help us get there.

As Spa Manager, you are more than an operator. You are the person who sets the tone, protects the culture, and makes every team member feel seen, supported, and driven to do their best work. If youve ever wanted a role where you can genuinely build something a team, a culture, a community this is it.

We have two thriving spas Orange and Norwalk and a leadership team that believes transparency builds trust, ownership drives results, and people are always what is important.

The Two Things We Live By

1. Make It the Best Hour of Our Clients Month
Every appointment is someones exhale. Your job is to lead a team that understands this deeply from the warmth at the front desk to the skill in the treatment room. You create the environment where that happens, every single day.

2. We Do Everything We Can to Book Every Service Time, Every Day - A full schedule is how we take care of the people who matter most our clients and our team:

For the Client: It means we are helping them prioritize their health through our Wellness Membership Program.
For Your Team: It means financial stability, commission opportunities, and the satisfaction of doing meaningful work. As the leader, you make that possible.

What Youll Own - This is not a manage-from-the-sidelines role. Youll be deeply involved in everything that makes this spa thrive:

Membership Growth & Conversion
Coach and inspire your sales team to educate clients and drive enrollment in our Wellness Membership Program.
Implement strategies to convert first-time visitors into loyal, long-term members.
Create a culture where every team member is passionate about the client journey.

Revenue & Financial Performance
Drive revenue through smart scheduling, service upselling, and targeted outreach.
Understand your P&L and actively manage for profitability.
Identify growth opportunities and build sustainable strategies to capture them.

Team Building & Leadership
Recruit and nurture a team of passionate professionals who reflect our values.
Develop talent and build a workplace people are proud to grow their careers in.
Lead by example model the accountability, humility, and heart you expect from others.

Operational Excellence
Deliver a seamless client experience at every touchpoint from booking to checkout.
Oversee scheduling, staffing, inventory, and facility management.
Identify obstacles early and build creative, lasting solutions.

Our Culture: The Ideal Team Player - We arent looking for a manager; we are looking for a partner who shares our heart. Our team is built on three simple values:

Humble
You check your ego at the door and recognize that your teams success is your success. You are coachable, you share credit freely, and you lift people up including when no one is watching.

Hungry
You are self-motivated, goal-oriented, and energized by challenges. You have a track record of driving results in sales and operations, and you take initiative rather than waiting for direction.

People Smart
You have high emotional intelligence. You understand team dynamics, build trust naturally, and navigate a busy spa with grace. You listen to understand not just to respond.

How We Support Your Journey
We know that to lead others well, you need to be cared for too. We offer:

Peace of Mind: Competitive salary plus performance-based bonuses, optional health insurance, and 401(k).
Partnership: Direct collaboration with our Spa Director and access to corporate support, resources, and proven systems.
Self-Care: Employee discounts on services and retail products because you deserve the spa experience too.
Professional Growth: Comprehensive training, operational tools, and a leadership team invested in your development.
A Voice: A transparent, team-first culture where your ideas are heard and your contributions shape the future of the spa.

Who You Are
An experienced leader with a passion for wellness.
Someone comfortable owning outcomes who never shies away from accountability.
A proven sales driver who knows how to motivate a team and build lasting client relationships.
A communicator who leads with empathy and resolves conflict with clarity and respect.
A person who finds genuine joy in building something great alongside the people around them.

Ready to lead a team that genuinely cares about each other and the community they serve?

We would love to hear from you. Apply today and lets build something great together.

The best teams arent built by superstars theyre built by humble, hungry, and people-smart leaders who bring out the best in everyone around them.