Mortgage Loan Officer Assistant

Job Description

Job Description

We are seeking a driven and detail-oriented Mortgage Loan Officer Assistant to manage borrower prequalification, pre-approvals, and pipeline execution for a high-performing mortgage team. The Mortgage Loan Officer Assistant plays a critical role in ensuring loans are structured properly, communicated clearly, and closed on time.

This role works closely with the Loan Officer, borrowers, processors, underwriters, and third-party partners to maintain 95%+ on-time closings while delivering a concierge-level borrower and referral partner experience.

Compensation: $60,000 - $80,000 base salary with potential per-file bonus, based on performance and team structure.

$60,000 - $80,000 DEO + bonus potential

Prequalify

• Serve as an available resource for referral partners
• Engage in soft qualification conversations to help assess general borrower readiness and scenario viability
• Answer referral partner questions such as: condo warrantability, bank statement borrower scenarios, and recasting and general loan structure questions
• Communicate effectively with all referral partners (Realtors, financial advisors, builders, and other partners) using clear, accurate, and compliant language

Pre-Approve

• Accurately pre-approve qualified borrowers
• Prepare payment and scenario requests
• Proactively engage pre-approved buyers
• Communicate effectively with referral partners

Pipeline Management

• Onboard all new contracts for rate lock consultation
• Submit applications for processing for disclosures
• Execute borrower updates, pre-closing, and funding calls
• Ensure 95%+ of loans close on time
• Resolve 95%+ of loan issues prior to LO escalation

Essential Duties of This Position

Prequalify

• Act as an available resource for referral partners when the Loan Officer is unavailable
• Engage in soft qualification conversations to assess general borrower readiness and overall scenario viability
• Respond to referral partner questions related to: Condo warrantability, bank statement borrower scenarios, recasting, and general loan structure questions
• Communicate clearly, accurately, and compliantly with all referral partners, including Realtors, financial advisors, builders, and other strategic partners

Pre-Approve

• Communicate approval terms clearly to borrowers. Issue supplemental pre-approval documentation
• Notify Realtors immediately after issuing approvals
• Expedite rush pre-approval requests
• Flag red flags to the LO or Team Captain
• Dedicate weekly time to proactive pre-approval outreach

Pipeline

• Perform daily pipeline “gauge checks”
• Attend pipeline meetings and milestone reviews
• Deliver consistent borrower and Realtor updates
• Review Closing Disclosures for accuracy
• Conduct pre-closing and congratulatory funding calls
• Provide post-closing support and urgent after-hours assistance

Additional Role Expectations

• Maintain high professionalism in all written and verbal communication
• Act as a concierge between borrowers and business partners
• Consistently exceed borrower and referral partner expectations

• Active NMLS license is required
• Minimum 2 years of mortgage loan officer assistant, processing, underwriting, or origination experience
• Proficient in DU/DO, LP, and investor guidelines
• Experience with major LOS platforms
• Strong verbal and written communication skills
• Excellent organization, prioritization, and time management
• Ability to collaborate across departments
• Completion of regulatory and compliance training

Led by John Markman (nationally ranked top 1% mortgage originator), our team brings over 15 years of experience in real estate and mortgage finance. At Fairway Home Mortgage, we specialize in providing custom mortgage solutions for a wide range of borrowers, including complex loan structures that many lenders cannot handle.

Our team operates with four core values:

• Humility First
• People Over Profit, Always
• Passion to Serve – Our clients and Business Partners
• Create an Amazing Experience

We run lean, move fast, and stay focused on creating wins for clients, referral partners, and the team.

We’re looking for professionals who are:

• Hungry to learn
• Eager to perform
• Driven by purpose

If you thrive in a high-performance, high-impact environment, we would love to connect.