Cash Management Operations Specialist

• Process incoming and outgoing domestic and international wire transactions accurately and efficiently.
• Review and enter wire instructions into internal systems and identify foreign/international wire requirements.
• Perform required AML, OFAC, anti-fraud, and compliance reviews as part of the transaction process.
• Conduct due diligence to protect clients from fraudulent or unauthorized transactions.
• Contact financial advisors and other stakeholders to clarify incomplete, incorrect, or potentially problematic transaction information.
• Educate financial advisors on client sytems, processes, documentation, signatures, and requirements to help successfully complete client transactions.
• Research and resolve compliance or banking-related questions, including issues that may result in holds or additional review by LPL or receiving banks.
• Handle both processing work and inbound/outbound calls while maintaining productivity and accuracy.
• Support NIGO activities and other cash management functions as needed.
• Cross-train and provide support across other cash operations functions, including ACH, checks, and journals, based on business needs.
• Participate in ad hoc projects and contribute ideas for process improvements and operational efficiencies.
• Maintain a high level of professionalism when working with financial advisors and clients, including the ability to handle sensitive or escalated situations.

• 2–3 years of experience in financial services, banking, brokerage, or a related industry.
• Experience processing  domestic wires ; international wire experience is strongly preferred.
• Strong attention to detail and ability to follow established controls and procedures.
• Ability to manage a high volume of transactional work while also handling phone-based inquiries.
• Strong verbal and written communication skills.
• Comfortable communicating with financial advisors and clients and providing process/system education.
• Ability to ask appropriate security and verification questions and handle occasional de-escalation situations.
• Strong problem-solving and investigative skills.
• Ability to work independently while also collaborating effectively with team members.
• Flexibility to cross-train and support other cash management functions as business needs change.
• Beta / legacy banking systems, including platforms such as Thompson or AS/400.
• LexisNexis or similar AML, OFAC, fraud, or identity-verification systems.
• Softphone/contact center platforms, such as NICE or CXone.
• Microsoft Office products.
• Cloud-based document/storage platforms.

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.