Commercial Lines Service Account Manager

Position Overview

Ultimate Staffing Services is actively seeking a dedicated and detail-oriented Commercial Lines Service Account Manager to join their client's team. This hybrid role requires the ability to reliably commute and offers the opportunity to play a vital part in maintaining, servicing, and renewing commercial insurance policies. The chosen candidate will act as the primary contact for clients, handling inquiries, processing endorsements, and ensuring coverage accuracy while delivering exceptional customer service.

Responsibilities

• Collaborate with Producers to process applications and coordinate with insurers for timely and accurate policy issuance.
• Review new business, renewals, and cancellations for accuracy and alignment with client needs.
• Respond to client inquiries via phone, email, or in person, providing excellent service and follow-up.
• Monitor and manage tasks in the agency management system to meet deadlines.
• Issue certificates of insurance, endorsements, binders, and invoices in accordance with procedures.
• Communicate with underwriters, claims adjusters, and other insurance professionals.
• Review loss runs for discrepancies and changes to premiums or reserves.
• Collaborate as part of a service team to meet shared performance and service goals.
• Perform additional related duties as assigned.

Qualifications

• Active California Property & Casualty License (required).
• At least 5 years of experience as a CSR or in a similar role within a commercial insurance agency.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and client service skills.
• Comfortable with both independent work and team collaboration.
• Tech-savvy with the ability to navigate agency management systems and Microsoft Office Suite.
• AA degree or equivalent education preferred.

Required Work Hours

Monday to Friday, 8:00 AM - 5:00 PM

Benefits

Competitive hourly pay ranging from $30.00 to $40.00, DOE

Additional Details

This is a supervisory position and requires a hybrid work arrangement. The role necessitates reliable commuting to the office location as needed.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.