Claims Specialist

As a Claims Specialist, your primary responsibility is to provide a high level of customer service to all customers and retailer partners using soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Responsibilities Provide daily inbound and outbound communication coverage (phone, email, etc.). Manage inbound customer/retailer inquiries and follow‑up relating to the entire claim process (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints). Review and monitor open claims and proactively follow‑up to facilitate claim closure while maintaining high levels of accuracy and customer service. Provide timely actions and responses on all communication received from retailers, customers, and manufacturers. Receive and review inspection packets from customers, determine warranty replacement or denial. Offer and facilitate service solutions to consumers either out‑of‑warranty or not covered by a protection plan. Understand the basics of the retailer portal and be able to provide guidance on claims. Process inbound calls—document updates and provide any follow‑up action required. Qualifications Successful understanding and completion of existing training. Ability to execute functions necessary for processing of existing claims. High School Diploma or General Education Degree (GED). Computer and keyboard proficiency. Pay Range: $17.00 – $17.00 per hour. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. For more information about working at One80 Intermediaries, visit #J-18808-Ljbffr