IT Support Specialist

D&M Leasing is hiring an IT Support Specialist for our team in Fort Worth, TX! Be the go-to tech resource for a growing, respected automotive group. You'll support end users, keep dealership systems running smoothly, and help protect the business from cyber threats - all while working directly with people, not just tickets. What You'll Do Helpdesk & End-User Support Be the first point of contact for IT issues across all locations Support staff in person, by phone, and through our ticketing system Troubleshoot desktops, laptops, printers, scanners, and mobile devices Manage user accounts, permissions, and password resets Dealership Systems Provide frontline support for our DMS and CRM platforms Liaise with software vendors on bugs and integration issues Help install, configure, and maintain business applications Hardware & Infrastructure Set up and upgrade PCs and laptops for new hires and lifecycle refreshes Keep hardware, software, and license inventory up to date Perform preventative maintenance to minimize downtime Troubleshoot network jacks, Wi-Fi, and VPN access Security & Compliance Help enforce data security policy and FTC Safeguards Rule compliance Manage antivirus/anti-malware on all endpoints Coach end users on phishing and social engineering awareness Must-Haves Minimum of 3 years of relevant experience listed below. Strong troubleshooting skills across hardware, software, and networking Solid knowledge of Windows 11 and Microsoft 365 Great people skills - you can explain tech simply and patiently Nice-to-Haves Associate's or Bachelor's in IT, Computer Science, or related field IT experience in auto dealerships or the automotive industry Hands-on with a major DMS (CDK, Dealertrack, DealerSocket) CompTIA A+ or Network+ certification Familiarity with Active Directory What We Offer $65,000 - $70,000 annually Health, dental, and vision insurance 401(k) plan after the orientation period A stable, supportive team that values its people A visible, high-impact role in a growing company Good to Know On-site role based in Fort Worth, TX 8:30-6:30pm Mix of sitting, standing, and walking Ability to lift/move equipment up to 50 lbs Occasional travel to other D&M/Four Stars locations #J-18808-Ljbffr