Administrative Assistant

Job Description

Job Description

Location: Bourne, MA
Pay: $25/hour
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Work Arrangement: Onsite

 

We are seeking a dependable and organized Administrative Assistant to support the daily operations of a busy service-based office. This position is ideal for someone with strong administrative, customer service, scheduling, and organizational skills who enjoys working in a fast-paced environment.

Candidates from all industries are encouraged to apply . Previous HVAC, plumbing, electrical, construction, or other field-service experience is a plus but not required.

• Manage daily office operations and general administrative tasks
• Answer incoming calls and respond to customer inquiries
• Schedule service calls, maintenance appointments, installations, and follow-up visits
• Coordinate technician schedules and communicate job details and updates
• Create and maintain customer accounts, service records, and job documentation
• Prepare estimates, invoices, and other required paperwork
• Follow up on outstanding invoices and customer payments
• Process payments and maintain accurate records
• Communicate with customers regarding appointments, pricing, service updates, and follow-ups
• Track warranties, permits, and other required documentation
• Handle customer concerns professionally and assist with timely resolutions
• Assist with basic bookkeeping, reporting, and other administrative responsibilities
• Support management with special projects as needed

• Previous administrative, office support, or office management experience
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Comfortable handling a busy phone line and communicating directly with customers
• Strong computer skills, including Microsoft Office and/or Google Workspace
• Ability to learn scheduling and service-management software
• Strong attention to detail and accuracy
• Ability to prioritize tasks and meet deadlines
• Dependable, professional, and able to work independently
• Comfortable working in a team-oriented environment

• HVAC, plumbing, electrical, construction, or other field-service industry experience
• Dispatching, technician scheduling, or appointment coordination
• QuickBooks or similar accounting software
• Housecall Pro, ServiceTitan, Jobber, or similar service-management software
• Accounts payable and/or accounts receivable experience