ServiceNow Platform Product Owner (Hybrid)

*At Securian, the internal job title is Product Owner Consultant*

Position Summary

Help shape the future of ServiceNow as an enterprise platform.

Securian is looking for a ServiceNow Platform Product Owner who can connect established enterprise strategy with platform execution. You will work across business and technology organizations to identify where ServiceNow can create the greatest value, build a transparent product roadmap, prioritize ServiceNow demand within established enterprise priorities, and guide an agile platform team toward measurable outcomes.

The ServiceNow Platform Product Owner is responsible for maximizing the business and technology value of Securian's enterprise ServiceNow platform. This role owns the ServiceNow product vision, roadmap, and backlog within established enterprise strategy, capability priorities, governance standards, and investment guardrails. The Product Owner translates stakeholder needs and approved priorities into executable work and makes product-level prioritization decisions that balance business value, user experience, platform health, risk, scalability, and long-term sustainability.

Working closely with business leaders, the IT Services Manager, ServiceNow platform engineering, architecture, IT service management, governance, and Enterprise Technology partners, the Product Owner will shape product demand, define measurable product outcomes, and ensure ServiceNow capabilities are delivered in alignment with established enterprise strategy and platform standards. The role serves as the primary bridge between strategic direction and the agile delivery team, ensuring the team is solving the highest-value problems rather than simply delivering requested features.

What Success Looks Like

Success in this role means Securian has a clear and transparent ServiceNow product roadmap aligned to established enterprise priorities; roadmap and backlog decisions maximize measurable value within approved capacity and investment guardrails; stakeholders understand what the platform team is delivering and why; platform capabilities are adopted and achieve intended product outcomes; and the platform remains scalable, reliable, maintainable, and positioned for future growth.

Role Scope & Decision Rights

The Product Owner is accountable for the ServiceNow product vision, roadmap, backlog, product-level prioritization, and product outcomes within the strategic direction and guardrails established by the IT Services Manager and appropriate enterprise leadership. The role informs and recommends, but does not own, enterprise IT Services strategy, enterprise capability governance, or enterprise investment decisions.

Responsibilities include but are not limited to:

Platform Product Strategy & Roadmap

• Own and continuously evolve the ServiceNow product vision and multi-quarter roadmap within established enterprise strategy, capability priorities, governance standards, and investment guardrails.

• Translate established enterprise strategies, capability priorities, and desired business outcomes into product themes, roadmap sequencing, epics, features, and actionable delivery priorities; provide evidence-based recommendations to inform investment decisions.

• Evaluate new and existing ServiceNow capabilities and recommend where the platform should invest, enhance, standardize, simplify, or retire capabilities based on value, strategic alignment, platform health, and stakeholder needs.

• Balance strategic initiatives, operational needs, regulatory requirements, technical debt, lifecycle needs, and platform modernization in roadmap decisions.

Enterprise Demand & Prioritization

• Apply established enterprise demand governance and prioritization criteria to evaluate ServiceNow requests based on business value, strategic alignment, customer impact, risk, cost, capacity, and implementation complexity.

• Facilitate prioritization and trade-off decisions when demand exceeds available platform capacity.

• Partner with stakeholders to challenge requests when configuration, process change, existing capabilities, reuse, or retirement may produce a better outcome than new development.

• Maintain transparency into what is being prioritized, why it is being prioritized, and what outcomes are expected.

Value Realization & Product Outcomes

• Define measurable product outcomes and success measures for roadmap initiatives and platform capabilities, aligned to enterprise capability outcomes.

• Monitor product and platform indicators such as adoption, user experience, automation, cycle time, reliability, platform health, and realized business value.

• Evaluate whether delivered capabilities achieve intended outcomes and use results to adjust future roadmap priorities.

• Communicate platform performance, roadmap progress, risks, dependencies, capacity constraints, and evidence-based investment recommendations to stakeholders and leadership.

Platform Governance & Sustainability

• Partner with the ServiceNow Platform Architect and engineering team to ensure solutions align with architecture, security, data, integration, and platform governance standards.

• Balance customization with configuration and out-of-the-box ServiceNow capabilities to protect long-term maintainability and upgradeability.

• Participate in platform governance and design decision forums and incorporate technical debt, upgrades, lifecycle management, and platform health into product priorities.

• Operationalize and adhere to established platform principles and guardrails that promote scalability, enterprise reuse, and sustainable product growth; recommend changes when product evidence identifies a need.

Stakeholder & Enterprise Leadership

• Serve as a trusted advisor to business and technology leaders on how ServiceNow capabilities can address enterprise opportunities and operational challenges.

• Build alignment across competing stakeholder priorities and facilitate difficult product trade-off decisions.

• Partner closely with capability and process owners, Enterprise Architecture, cybersecurity, risk, engineering, operations, and other enterprise stakeholders.

• Communicate complex technical and product decisions in clear business terms and create transparency into roadmap decisions, priorities, dependencies, and outcomes.

Agile Product Ownership & Delivery

• Own and prioritize the product backlog, ensuring work is aligned to the platform roadmap and expected business outcomes.

• Translate business outcomes into themes, epics, features, user stories, and clear acceptance criteria for technology teams.

• Lead or participate in planning, refinement, story mapping, reviews, and other agile product management activities.

• Partner with engineering and architecture throughout solution design and delivery, and accept completed work based on agreed outcomes and acceptance criteria.

• Ensure operational issues, platform health, technical debt, and lifecycle needs are appropriately reflected in product priorities rather than treated as separate support work.

Product Ownership & Decision Rights

Required Qualifications

• 5+ years of experience in product management, product ownership, platform management, technology delivery, or a related discipline.

• 3+ years working with ServiceNow in a product, platform, architecture, delivery, or process leadership capacity.

• Demonstrated experience owning or significantly influencing a technology product or platform roadmap and backlog.

• Experience prioritizing competing enterprise demands and translating business objectives into measurable technology outcomes.

• Strong understanding of Agile product management and modern product development practices.

• Demonstrated ability to influence and align stakeholders across business and technology organizations without direct authority.

• Excellent verbal and written communication skills, with the ability to communicate effectively with senior leaders and technical delivery teams.

• Strong critical thinking, problem-solving, facilitation, and decision-making skills in complex or ambiguous situations.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist (CIS) or another relevant ServiceNow certification.

• Experience with one or more major ServiceNow product areas such as ITSM, ITOM, SPM, CSM, HRSD, SecOps, IRM, or App Engine.

• Experience operating within a ServiceNow platform governance or Center of Excellence / Center of Excellence and Innovation model.

• Working knowledge of ServiceNow platform architecture, integration patterns, data models, and upgrade or lifecycle considerations.

• ITIL 4 Foundation or advanced ITIL certification.

• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or comparable product-management certification.

• Experience working with diverse technology teams in a complex, highly regulated enterprise environment.

• Comfort presenting to large audiences and facilitating discussions with stakeholders at multiple organizational levels.

#LIHybrid **This position will have a hybrid working arrangement, working in-office for a minimum of 3 days a week.**
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes), you’ll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

Preferred Skills:

Agile Methodology, Change Management, Product Roadmap, Product Strategies, Requirements Analysis, ServiceNow Platform, Software Implementations

The estimated base pay range for this job is:

$89,000.00 - $164,300.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Environmental Health & Sustainability
• Mental Wellness and Disability
• Pride at Securian Financial
• Securian Young Professionals Network
• Securian Multicultural Network
• Securian Women and Allies Network
• Servicemember Associate Resource Group

For more information regarding Securian’s benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at View email address on aiapply.co, by telephone View phone number on aiapply.co (voice), or 711 (Relay/TTY).

Securian Financial is a drug-free workplace.

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