Customer Support Specialist III

Responsibilities Manage high-volume daily logistics execution activities in a fast-paced operational environment. Coordinate and execute shipments using Transportation Management Systems (TMS). Perform track-and-trace activities to ensure shipment visibility and on-time performance. Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly. Handle a high volume of email communication with customers, carriers, and internal teams. Assist with shipment planning, expediting, and transportation coordination. Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication. Proactively identify and resolve shipment delays, service failures, and operational challenges. Coordinate shipment appointments utilizing external websites and communication tools. Update shipment milestones and load statuses throughout the transportation lifecycle. Support onboarding and setup of new receivers, vendors, suppliers, and system users. Maintain strong customer and carrier relationships while ensuring service expectations are exceeded. Assist with detention tracking and accessorial communication. Develop a strong understanding of customer operations, workflows, and supply chain needs. Requirements High school diploma or GED equivalent. 2+ years of customer service, transportation, logistics, or supply chain experience. Basic proficiency with Google Workspace or Microsoft Office. Strong communication, organization, and multitasking skills. Hard Skills logistics execution Transportation Management Systems (TMS) track-and-trace shipment planning detention tracking supply chain management Soft Skills communication organization multitasking problem-solving customer service relationship management Certifications & Qualifications high school diploma GED equivalent #J-18808-Ljbffr Jobtailor