Resident Manager

Residence Life Coordinator IResident Managers provide outstanding customer service to residents, primarily when the Community Center and Apartment Facilities Offices are closed. Resident Managers live in the community and serve on-call for residents after hours, responding to questions, concerns, and emergencies.Resident Managers demonstrate Housing's core value of Care for residents by responding to all calls, usually in person, to assess situations, educate residents, mediate issues, and solve the resident's issue in a timely manner. Resident Managers also develop community by welcoming residents to the community; creating, implementing, and assisting with events for residents; mediating conflicts among neighbors; and educating residents on community resources.Work Schedule:The primary schedule for this position is 8 hours per week.Resident Managers work primarily during evening hours.Resident Managers are on-call approximately 4 times per month. On call shifts are as follows: Monday-Friday: 5:30pm-8:00am and Weekends & Holidays: 24 hours, typically for two days at a time.Resident Managers are expected to be on-call during academic break periods, weekends, holidays, after office hours, and as needed.Resident Managers also have meetings and administrative tasks as operational need requires.Key Job Responsibilities:Schedules logistics, secures resources and staff, and markets resident events and programsDevelops a sense of community among residents of University ApartmentsIdentifies and prioritizes maintenance needs or requests in housing units according to established policies and proceduresServes as an initial point of contact for resident support providing mediation and resolution of personnel and facility issues, including after hoursCompensation:This is a part-time, 20% position with a starting hourly wage of $20.42. Compensation package includes an unfurnished 2 bedroom apartment, 1 free parking space and access to shared/complimentary laundry facilitiesRequired Qualifications:Applicants must be eligible to live in University Apartments, and eligible to work in the U.S.Successfully obtaining the Resident Manager position cannot be the employment qualification that makes an applicant eligible to live in University Apartments.Current University Apartments residents who are unaffiliated spouses or partners of UW-Madison students, faculty, or staff are eligible to apply for this position.To be eligible to live in University Apartments you must fit into one of the following categories:Undergraduate students living with their family: must carry a minimum of 6 credits per semester for an academic year.Graduate students must carry a minimum of 2 credits per semester for an academic year. If a student is a dissertator, 3 credits per semester for an academic year are required.Faculty, academic staff, university staff, or post-doctoral scholars/trainees and honorary associate fellows.Driver's License – Valid License Which Meets UW Risk Management Standards requiredPreferred Qualifications:Experience in student affairs, residence life, or counseling strongly preferred including, but not limited to mediation, cross-cultural communication, and programming.Experience interacting with an international population preferred.Experience with University Apartments or experience within an apartment community on another university campus preferredInstitutional Statement on Diversity:Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.The University of Wisconsin-Madison is an Equal Opportunity Employer.Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.