Product Support Engineer (Electronics)
Diversified Services Network
Product Quality & Support Engineer
Construction Equipment Electronics | Product Quality | Customer & Dealer Support
Full-Time | On-Site | 2–4 Years Experience
Diversified Services Network, Inc. (DSN) is seeking a full-time Product Quality & Support Engineer to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you are a technically curious, customer-focused engineer ready to make a direct impact on product quality and dealer success within an extremely reputable, stable Fortune 500 company — let's talk!
Position Overview
We are seeking a Product Quality & Support Engineer to backfill a key role on our Product Support team, fully on-site in Mossville, IL. This role focuses on product quality and customer service across construction equipment electronics, software, and systems. You will be a crucial part of ensuring our customers get the most out of their equipment — providing deep technical support that requires both strong engineering knowledge and a customer-first mindset.
You will work within a highly collaborative team that pools knowledge and experience to solve customer problems, while also leveraging deep engineering expertise to quickly resolve issues and drive continuous product improvement.
Key Contributions & Responsibilities
- Maintain daily communication with dealers regarding product inquiries and quality concerns.
- Conduct weekly review of quality data and trends to identify and escalate emerging issues.
- Collaborate with customers on the worksite, create solutions at company facilities, and work with dealers to deliver a superior customer service experience.
- Provide field technical support and fleet management guidance to maximize machine performance.
- Equip dealers with essential tools, parts, and service information for diagnosing, maintaining, and repairing equipment.
- Deliver technical support and contribute to the team's shared knowledge base to continuously improve response quality and resolution speed.
Team Structure & Work Environment
- You will work within a close-knit Product Support team that shares experience across products with similar electronics and architecture, while developing deep expertise in quality improvement processes and product application.
Vacancy posted 10 hours ago
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