Retail - Hospitality Associate - Marketplace

Hospitality Associate

Reports to: Operations Supervisor, Operations Manager, and General Manager

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Retail Responsibilities

• Fulfill guests' needs quickly and efficiently.
• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Inform retail leadership in a timely manner when item quantities are low or special requests. Working with the warehouse team to pull & fill items as necessary.
• Relay relevant comments received from customers directly to the supervisor.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Check and stock supplies in the counter area, floor display, floor stands, and cabinets neatly, accurately, and in a timely fashion.
• Clean tables, chairs, and equipment as needed.
• Keep the counter and floor in the work or service area clean and free of debris.
• Maintain the balanced cash drawer as assigned.
• Perform other related duties, tasks, and responsibilities as assigned from time to time.
• Merchandise product to maximize sales.
• Increase sales by using promotional items or suggestive selling.
• Supports the unit in being an example for the Company & Client guidelines about Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Food Service Responsibilities

• Prepare and serve a full range of coffee and espresso drinks with consistency and quality standards.
• Assemble and stock grab-and-go coolers and merchandise food counters.
• Assist with bussing tables and discarding trash.
• Produces and executes all culinary offerings from salads and sandwiches, along with operating the TurboChef oven to heat and finish flatbreads and other quick-serve menu items.
• Maintain a clean, organized caf space while following food safety and sanitation guidelines.

Job Requirements

• Strong interpersonal and communication skills.
• Thrive in a team environment while having the ability to work independently and demonstrating flexibility in a fast-paced environment.
• Demonstrated ability to understand and implement written and verbal instructions.
• Computer knowledge and skill level, basic POS systems, and Excel.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operate, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Previous Experience

• None required.
• All educational backgrounds are eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

We accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. Applications are reviewed as received, and the position remains open until filled.