Member Solutions Advocate (Teller)

Position Overview

We are seeking a reliable and customer-focused individual to join our team as a Member Solutions Advocate (Teller) at MAPLE Federal Credit Union. As a Teller, you will be the face of our institution, responsible for providing exceptional service to our members while efficiently and accurately processing financial transactions. This role plays a crucial part in building strong member relationships and ensuring the smooth operation of our branch.

Responsibilities

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed, nor does it necessarily list all possible duties that may be assigned.)

• Greet and assist members with their financial needs, including deposits, withdrawals, account inquiries, and loan payments.
• Accurately handle cash and electronic transactions, ensuring compliance with security and confidentiality procedures.
• Stay informed about our products and services to effectively educate and cross-sell to members based on their financial needs.
• Maintain a balanced cash drawer and reconcile transactions at the end of each day.
• Adhere to all regulatory and credit union policies and procedures.
• Maintain accurate records of transactions and member interactions.
• Assist members with account discrepancies and resolve any issues promptly and professionally.
• Collaborate with other team members to ensure efficient branch operations and achieve branch goals.
• Stay updated on industry trends and changes in banking regulations to provide the best possible service to members.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience in a financial institution is a plus.
• Strong attention to detail and accuracy.
• Excellent interpersonal and communication skills.
• Ability to handle cash and operate standard office equipment.
• Familiarity with banking software and technology.
• Commitment to upholding ethical and professional standards.

Joining MAPLE Federal Credit Union means becoming part of a supportive community dedicated to helping our members achieve financial goals. If you are passionate about providing exceptional member service, have a strong interest in financial services, and are excited about making a positive impact, we encourage you to apply.

We look forward to considering your application and the opportunity to welcome you to MAPLE Federal Credit Union.

MAPLE Federal Credit Union is an equal opportunity employer.

Job Type: Full-time

Salary: $15.50 - $18.50 per hour

Benefits:

• 401(k) 3% Match
• Credit union membership
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Volunteer time off

Experience level: 1 year

Schedule:

• Monday – Friday
• No weekends

Work Location: In-Person