Customer Experience Specialist

Company Overview:

Central Bank is a dynamic and customer-centric organization committed to delivering exceptional experiences to our valued customers. We are seeking a Part-Time Customer Experience Specialist to join our team to support our mission of ensuring a consistent and satisfying customer experience across all channels.

Position Overview:

As a Part-Time Customer Experience Specialist, you will support the Customer Experience team by coordinating and executing a variety of programs, processes, and administrative activities that contribute to a positive customer and employee experience. This role helps ensure the smooth day-to-day operation of customer experience initiatives by managing routine tasks, monitoring feedback and recognition channels, maintaining records, and facilitating follow-up activities.

The ideal candidate is highly organized, detail-oriented, and passionate about creating exceptional experiences. This individual will serve as a key support resource for the Customer Experience team, helping maintain engagement, communication, and feedback processes while identifying opportunities to improve efficiency and effectiveness. Through collaboration with employees, departments, and market teams, this position contributes to a consistent and positive experience across the company.

Key Responsibilities:

Customer Experience Program Support: Coordinate and support the day-to-day administration of customer experience programs, initiatives, and processes.

Feedback Management: Monitor, document, route, and track customer and employee feedback to ensure timely follow-up and closure while maintaining accurate records.

Reporting and Documentation: Maintain databases, spreadsheets, and other tracking tools to ensure the accuracy of customer experience data.

Communications: Prepare and distribute communications, updates, and program-related materials while maintaining professional and timely communication with stakeholders.

Experience Insights: Review customer and employee feedback to identify recurring themes, service opportunities, and potential friction points.

Cross-Functional Collaboration: Partner with departments, markets, and team members across the organization to support customer and employee experience initiatives and ensure efficient program execution.

If you are passionate about delivering exceptional customer experiences and meet the requirements mentioned above, we encourage you to apply.

Requirements:

Required:

High school diploma or equivalent required

Strong written and verbal communication skills, including the ability to communicate professionally with employees, customers, and executives

Demonstrated organizational skills with the ability to manage multiple priorities and meet deadlines

Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams

Strong attention to detail and commitment to accuracy

Ability to work independently, exercise sound judgement, and maintain confidentiality when handling sensitive information

Provide ability to learn new systems, processes, and technology tools

Preferred:

Associate's or bachelor's degree in Business, Communications, Marketing, Customer Experience, or a related field

Minimum of two years of professional work experience in an administrative, customer service, operations, project coordination, communications, banking, or related business environment

Experience supporting projects or administrative functions in a professional office environment and preparing reports and presentations


How to Apply:

If you are passionate about delivering exceptional customer experiences and meet the requirements mentioned above, we encourage you to apply.