Director of Events North America

Job Description

Job Description

 

Salary: $90,000 - $95,000 / year

 

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

 

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

 

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

 

 

Job Summary

Director of Hospitality (Conference Services) is a professional in the hospitality industry responsible for overseeing the planning, coordination, and execution of conferences, meetings, and events, ensuring seamless operations by managing logistics, budgets, vendor relationships, and client expectations, while acting as a liaison between clients and various departments to deliver exceptional event experiences. Key duties include client consultations, space management, budget control, staff supervision (in-person and remote), and post-event evaluations. Trend reports, and recommended innovations are a few reports that the Director of Hospitality will be presenting during quarterly business reviews.
*This position sits out of New York but oversees Events and team members across North America.

Requirements:
•Oversee and manage conference coordinators and on-site staff coordinating meetings and events for NOAM (North America) and delegate projects as appropriate to staff members.
•Maintain strong leadership qualities, consistently motivating staff to achieve teamwork daily.
•Delegating and/or assisting with all Conference Coordinators or Space Coordinator responsibilities for support during illness or PTO. Duties include High Profile Reach out and planning, space escalation, waitlist management, 
Workplace Reservation tickets, etc.
•Work effectively and cohesively as a team with all vendor groups, including Catering, Multimedia, Property Management, and Security.
•Ensure client satisfaction; confirm that the highest level of customer service is provided by associates from the beginning to the end of an event.
•Manage efforts to ensure that all sites are up to standard from a facilities perspective, consistently reporting any upgrades to Property Management.
•Establish and maintain positive, professional relationships with clients through effective, accurate, timely and reliable communication and action.
•Maintain complete confidentiality and display discretion and good judgment in performing daily tasks.
•Demonstrate strong communication skills orally and in writing.
•Stay committed and flexible; respond positively to rapidly changing priorities and business pressures; stimulate the same positive attitude in all team members.
•Gaining an understanding of the Omnicom culture, key areas of activity and creating “transparency” by serving as an extension of the Firm.
•Assist HR Director to oversee all aspects of the employment process including preliminary interviews, employment verifications, job offers and completion of new hire paperwork and performance evaluations.
•Host weekly Conference Services meeting to remain aligned and forecast upcoming High-Profile volume and any client conflict. Compile list of upcoming High Profiles for Client weekly meeting.
•Work closely with Corporate Services management on client activities, as well as providing utilization statistics as required – PowerPoint presentations, weekly activity reports, and special projects.
•Responsible for specialty projects as requested by Head of Operations/Director of Global Workplace Experience such as customer service training agendas, team building exercises, creative projects, etc.
•Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
•Providing lunch-time and other short-term coverage for members of the Office services staff.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1569946

Rapport a specialized division of FLIK Hospitality Group