Customer Service Supervisor

1003745455 Lee Summit Road, Lees Summit, Missouri 64064TruGreen accepts applications on an ongoing basis.Job DescriptionTruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"Position OverviewSupervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives.ResponsibilitiesMonitor activities of associates as needed to ensure maximum efficiency of the team.Ensures that all policies and procedures are adhered to and call standards are met.Handles and resolves escalated customer complaints and issuesEnsure adherence to work schedule.Provides coaching and call support to associates.Evaluates staff performance administers disciplinary actions consistent with company policy.Interviews and hires customer service associates.May travel on business for meetings or events as needed.Education and Experience RequirementsAssociate’s degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience.1-2 years of supervisory or management experience required.Knowledge, Skills, and AbilitiesKnowledge of customer service practices and processesSupervisory management and leadership skills, including coaching and performance managementOrganizational and process management and leadership skillsWritten and verbal communication skills, including delivering presentationsBusiness process analysis skillsAttention to detail and analytical skillsAbility to operate independently and collaboratively within a teamComputer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)Physical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to:Sit, stand, and walkUse hands and arms to handle, feel or reachSpeak and hearUse close vision abilitiesOccasionally required to:Lift or move up to 25 lbsStoop, kneel, crouch or crawlThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Noise levelLow to moderateAdverse ConditionsMinimalAbility to speak, read and write fluently in English is required.You MUST BE physically located in the United States while performing this job.TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.Pay Ranges$43,528.00 - $72,546.00This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.TruGreen performs pre-employment testing.To view our disclaimer, #J-18808-Ljbffr