Operations Manager

Job Description

Job Description

Who We Are:

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, participants explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them.

What You Will Do:

As the Operations Manager, you will ensure smooth program logistics and communication with Conference coordinators. You will translate conference logistics into program itineraries and invoices, and you will also collaborate with the other Operations Managers for Environmental Science to allocate campus resources to attending groups, ensuring accurate, prompt communication across campus departments.

The Operations Manager requires regular weekend work and is not a remote position. The role requires regular on-site presence.

Your primary job will be to:

Operations Management and Customer Service

• Communicate regularly with trip coordinators to determine logistics and to set expectations for overall outcomes for our Conference programs.

• Create weekly staff schedules for all programs, accounting for individual program needs.

• Work directly in Salesforce , preparing weekly Conference program communications, including due date reminders, logistics discussions, and paperwork collection.

• Process operations, facilities and program-specific invoices.

• Provide Operations Team with ongoing administrative support, onboarding/offboarding personnel and maintaining current operations manuals.

• Prepare weekly Conference meal/facility and group reports in coordination with department heads.

• Ensure smooth program implementation by refining, developing, communicating and supporting logistics systems.

• Support the Operations Team to maintain a comfortable and welcoming campus for all NatureBridge customers.

• Perform all other duties as assigned.

Supervision and Support

• Recruit, hire, train and supervise a team of 3-4 Guest Experience Coordinators (GECOs), providing ongoing support, including processing time cards and covering site support as needed.

• Assist other departments as needed (kitchen, education programs, facilities, national office, or help with special events, etc.)

Compensation:

• $27.50/hour starting wage

• Medical, dental and vision insurance

• Option for a 403b retirement plan with employer match after six months

• Generous paid vacation, training days and sick leave

• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

• Organized and able to balance competing logistics between programs while maintaining attention to detail

• Experience in a management or supervisory role; able to effectively support and train successful teams; Relevant administrative, operations or educational experience.

• Written and verbal communication and customer service skills. Able to communicate complicated logistical information to multiple groups

• Capable of working as part of a collaborative team; maintains positive working relationships with staff and guests.

• Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple stakeholders

• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.

• Demonstrated office experience, ability to manage and communicate information quickly and accurately

• Experience with Google Suite of apps (Calendar, Gmail, Sheets and Docs) and database management or Customer Relationship Management program (CRMs, SalesForce). Internet and e-mail experience required

• Able to work weekends

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*Employment eligibility is contingent on successful completion of a background check.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment

• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment

• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation.

How To Apply:

Submit your resume and 3 references to our Online Career Portal. Please answer the questions in the application form instead of submitting a cover letter.