FOH Team Member (Server/Cashier/Barista)

Rosetta Bakery Team Member

Rosetta Bakery is looking for friendly, energetic, and customer-focused team members who are passionate about hospitality and enjoy creating memorable experiences for our guests. The Front of House Team Member is responsible for delivering exceptional customer service while supporting daily caf operations. Team members may work as servers, cashiers, and baristas, depending on business needs. This role requires a positive attitude, attention to detail, teamwork, and the ability to work efficiently in a fast-paced environment while maintaining Rosetta Bakery's standards for quality, cleanliness, and hospitality.

Key Responsibilities

Customer Service & Hospitality

• Welcome guests with a friendly attitude and provide attentive, professional service.
• Explain menu items, make recommendations, and answer questions about products and ingredients.
• Ensure orders are accurate and guests receive their food and beverages promptly.
• Handle customer requests and concerns professionally, escalating issues to management when necessary.
• Create a welcoming environment that reflects Rosetta Bakery's Italian hospitality.

Cashier & Order Management

• Greet customers, take orders, and process payments accurately through the POS system.
• Handle cash, credit card, and other approved payment methods according to company procedures.
• Maintain accuracy when entering orders, applying discounts, and processing transactions.
• Follow cash-handling procedures and report discrepancies to management.
• Assist with takeout orders, packaging, and order handoff.

Barista & Beverage Preparation

• Prepare coffee, espresso-based beverages, teas, and other drinks according to company recipes and standards.
• Operate espresso machines and other beverage equipment safely and efficiently.
• Maintain consistency in beverage quality, presentation, and preparation times.
• Keep the coffee station, equipment, and supplies clean, organized, and properly stocked.

Dining Area & Store Operations

• Maintain clean and organized dining areas, counters, service stations, and customer-facing spaces.
• Follow food safety, sanitation, and personal hygiene standards.
• Replenish supplies, restock products, and assist with opening and closing duties.
• Support inventory rotation and proper product handling as assigned.
• Work collaboratively with Back of House (BOH) team members and management to ensure smooth daily operations.
• Follow all company policies, operational procedures, and uniform standards.

Qualifications & Requirements

• Previous experience in customer service, hospitality, food service, cashiering, or coffee preparation is preferred but not required.
• Strong communication and interpersonal skills.
• Positive attitude, reliability, and a strong commitment to customer satisfaction.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic math skills and attention to detail when handling transactions.
• Willingness to learn menu items, recipes, POS procedures, and company standards.
• Ability to work flexible schedules, including weekends and holidays, based on business needs.
• Ability to stand for extended periods and perform the physical duties associated with the role, with or without reasonable accommodation.
• Food safety certification, if required by applicable local regulations.

What We Offer

• Competitive hourly pay plus tips, where applicable.
• Weekly direct deposit.
• Health insurance with employer cost-sharing contributions, subject to eligibility and plan terms.
• Opportunities for professional growth and career advancement.
• Ongoing training and development.
• Employee meal plan and discounts.
• Paid sick leave in accordance with applicable law and company policy.
• Performance reviews at 30, 60, 90, and 180 days.
• A supportive, team-oriented work environment.

Our Ideal Candidate

We are looking for someone who takes pride in their work, enjoys interacting with people, and understands that every detail contributes to an excellent guest experience. The ideal candidate is adaptable, dependable, eager to learn, and ready to contribute to a team that values quality, hospitality, and the Italian art of baking. Join the Rosetta Bakery team and grow with us!