Customer Service Representative -Dispatch

About Silver Creek Materials, Inc.

At Silver Creek Materials, we don't just move materials - we move industries forward. Located on the west side of Fort Worth, we are one of the largest sand, aggregate, mulching, composting, and recycling facilities in DFW. We're a team of hard workers who face each day head-on, celebrate wins together, and believe in doing things the right way. Whether you're operating equipment, selling materials, or supporting the team, you'll help build something bigger. If you're driven by grit, growth, and purpose, this is where your story begins. Check out our website here and our YouTube channel here !

Job Title: Customer Service Representative

Location: 2251 Silver Creek Rd, Fort Worth, TX 76108

FLSA Classification: Non-Exempt

Position Type : Full time


Typical Work Schedule: Monday - Friday 6:00am-500pm

Saturdays 7:00am-1:00pm


Saturdays 7:00am-3:00pm during Spring season

Pay Range: $15.50 - $18.50


About the role:

Silver Creek Materials is seeking a Bilingual Customer Service Representative with a can-do spirit and a servant's heart to assist customers with their landscaping, recycling, mining, and aggregate needs. The candidate must be self-motivated with the ability to work with minimal direct supervision. Additionally, the candidate must be able to work in a stressful, deadline-oriented environment that requires thinking and acting quickly to resolve problems. This position will report to the Retail Manager.

What you'll do:

• Prompt customer service and response to customer or management needs.
• Maintain a positive and professional attitude while interacting with customers and team members.
• Cash and credit card handling.
• Ability to analyze problems and provide solutions.
• Direct customers in a detailed, clear, and courteous manner.
• Learn product placement and recycling areas to clearly direct customers.
• Place orders for delivery.
• Minimize errors through proper communication with customers and other departments.
• Communicate clearly with customers, loaders, dispatchers, and supervisors over multiple forms of communication. (Email, phone, instant messaging and radio).
• Ensure a safe environment for customers and team members.
• Obtain detailed information from customers for proper billing and delivery instructions.

Qualifications & Skills:

• Preferred not required Bilingual in English and Spanish.
• Have a friendly, energetic and vibrant personality.
• Ability to multitask and thrive in a fast-paced environment
• Self-motivating with a strong work ethic to exceed company and personal goals.
• Willing to work outdoors in all weather conditions as needed.
• Experience using a Point of Sales System in a retail environment preferred.
• Experience providing customer service over a multi-line phone.
• Willingness to work in a team environment and assist co-workers / peers in job duties.
• Be able to effectively communicate.
• Must be dependable and able to receive direction.
• Ability to stand for extended periods of time.
• May be required to walk on uneven surfaces and inspect loads in dump trucks.
• Must have a valid Driver's License.
• Knowledge of landscaping materials and recyclables preferred not required.
• Ability to perform limited physical tasks, including lifting up to 50lbs.
• 3-5 years retail experience

Benefits:

Silver Creek Materials is family owned and operated and offers about-average industry pay. Eligible employees can elect medical, dental, vision, life, short term disability, long term disability, ambulatory insurance, voluntary critical illness, voluntary accident, and voluntary hospitalization insurance, and a 401(k) plan. Employees also enjoy paid company observed holidays and generous paid time off. Field employees can elect uniforms and will also receive a boot stipend starting on their first anniversary. Additionally, employees can enjoy the use of company facilities, such as a gun range and 11-acre family lake.