Record Support Specialist I

RECORD SUPPORT SPECIALIST: At Lexitas, we help attorneys obtain medical records for civil litigation by combining accuracy, persistence, and dependable communication.

LOCATION: This is a full-time, on-site position based at our Houston office located at 13101 NW Freeway, Houston TX.

PAY RATE: $16.50/hr

Join a High-Growth Legal & Corporate Services Leader

ABOUT THE ROLE:

We are seeking a detail-oriented and driven Records Support Specialist I to join our Records Production team. In this role, you'll be at the heart of legal support operations-responsible for coordinating the retrieval of essential records for attorneys engaged in civil litigation. Your work directly supports our commitment to timely, accurate, and confidential service delivery.

Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, registered agent services, and corporate filings. Our mission is to deliver unmatched service with integrity, professionalism, and responsiveness.

KEY RESPONSIBILITIES:

• Make 80-100 outbound calls daily to facilitate record collection.
• Maintain accurate and timely documentation of all correspondence with clients and record holders.
• Coordinate with Account Managers to ensure seamless fulfillment of record requests.
• Provide daily written status updates to clients.
• Manage an active caseload of 350-375 open orders.
• Uphold HIPAA compliance and maintain strict confidentiality of sensitive medical and legal records.

WHAT WE'RE LOOKING FOR:

• A team player with strong attention to detail and a high degree of organization.
• Someone who thrives in a fast-paced, high-volume environment and can adapt to shifting priorities.
• A proactive communicator who can think quickly and respond effectively to client needs.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Familiarity with subpoenas, written depositions, and affidavits is a plus.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, Adobe Acrobat, and Windows.
• Legal terminology experience preferred but not required.

SUPERVISORY RESPONSIBILITIES

This role is not a supervisor position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

Little to no travel expected for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled


If you require reasonable accommodation in the application process, please contact Human Resources at View email address on click.appcast.io for assistance. All other applications must be submitted online.