Front Desk Monitor - Michael's House

Front Desk Monitor Michael's House

Location: Albany, NY

Program: Homeless & Housing Services Michael's House

Type: Per diem (Non-exempt)

Pay Range: $18.91 - $23.57 per hour

Schedule: Weekends required -- Saturdays & Sundays; 4pm - 12am (midnight)

Notes: This in-office position is weekends with some holidays and extra evenings/nights as needed.

Job Ref. #: 0543

Our Mission

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.

Our Vision

St. Catherine's willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region.

Position Overview

The Front Desk Monitor, located at 543 North Pearl monitors the front desk of Michael's House, a 20-unit, fully furnished, supportive housing facility that provides a safe and stable environment for families and individuals who are homeless or at-risk of becoming homeless. The individual in this role will help to foster a supportive, caring and family atmosphere for the residents of Michael's House, as well as the staff.

Position Requirements & Specifications:

• High School diploma / GED Equivalent is required.
• Previous experience working in a human services agency is a plus!
• Proficiency in computer applications: Microsoft Office Suite (Word, Excel) is required; Experience with Google Business Workspace Suite (Gmail, Docs, Meet, Sheets) is preferred.
• Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
• Capacity and openness to work with populations from culturally diverse and economically disadvantaged backgrounds, including but not limited to a broad range of people with various developmental and functional levels.
• Capable of exercising ethical, independent judgment and discretion, and handle sensitive data with strict confidentiality.
• Have a professional record of integrity, proven reliability and dependability.
• Qualities of positivity, flexibility and adaptability to day-to-day changes with agency needs and functioning.
• Ability to complete pre-employment background check requirements, including CBC fingerprinting.

Essential Duties & Responsibilities include, but are not limited to:

• Relationship Management: Establish and maintain professional, collaborative relationships with staff, service providers, community resources, and facility residents while ensuring 100% compliance with agency policies and procedures.
• Administrative Support: Manage daily office operations, including word processing, filing, telephone/desk reception, and accurate record-keeping; proactive supply inventory; ordering supplies as needed.
• Facility Safety: Maintain a safe, secure, and healthy environment by identifying, reporting, and resolving facility issues.
• Crisis Intervention: De-escalate and intervene in crisis situations, utilizing mediation and communication skills to resolve conflicts effectively.
• Other position-related duties as assigned by the Director/Supervisor.

What We Offer You

• Competitive Pay with an Excellent Benefits Package
• Health Insurance options: Medical, Dental and Vision
• $600 Well-being Reimbursement Benefit
• Generous Combined Leave Time (CLT) and Paid Holidays!
• We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program
• Pension Plan with Generous Agency Contribution
• 403b Retirement Savings Plan
• Life Insurance Automatic Benefit at no cost to employee
• Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate
• Tuition Reimbursement & Travel/Mileage Reimbursement
• Professional Development & Career Growth Opportunities
• The Comfort of a Business Casual Environment
• Our Commitment to Embrace & Foster Mindfulness, Relevance, Respect and Solidarity.

About Us

St. Catherine's Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine's is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

EEO Statement

St. Catherine's Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.