IT Director

Description

IT Director

Join GGRM Law Firm, Nevada's premier injury law firm, as an IT Software Director and play a key role in advancing the technology that supports our mission of helping injured Nevadans. For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to achieving maximum recovery and restoration for our clients. As part of our team, you’ll help build and maintain the systems that allow our legal professionals to serve clients effectively and with compassion. GGRM offers a supportive, team-oriented environment where your contributions are valued, and your professional growth is encouraged. We also provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a healthy balance between personal and professional commitments.

Position Summary

The IT Director owns technology strategy, governance, and execution for the Firm. Reporting to the Chief Operating Officer, the IT Director sets the technology roadmap, owns the IT budget and vendor portfolio, governs security and business continuity, and delivers results through the IT department: an IT Manager who runs the operations subdivision (systems administration, networking, cybersecurity, helpdesk, and case management platform administration) and two directly supervised individual contributors covering data analytics and internal software development. The role requires enough technical depth to make sound architecture, security, and purchasing decisions, and enough leadership range to develop managers and communicate clearly with executives and attorneys who are not technical.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Owning the Firm-wide technology roadmap: translating Firm goals into multi-quarter IT plans and keeping leadership informed of progress, risk, and trade-offs
• Setting IT policies, standards, and governance
• Advising the Chief Operating Officer and Firm leadership on technology opportunities and risks, including AI adoption, automation, and data strategy
• Owning the annual IT budget, including forecasting, variance management, and cost control across licensing, infrastructure, and services
• Evaluating build-versus-buy and renew-versus-replace decisions in business terms and presenting them to leadership
• Owning relationships and contract negotiations with the Firm's technology vendors, including the case management platform, Microsoft, network and security vendors, the data platform, telecom, and internet service providers
• Holding vendors accountable to service levels and commercial terms; driving renewals, consolidations, and exits
• Overseeing the IT project portfolio, run in Azure DevOps using Scrum; ensuring initiatives are prioritized, resourced, and delivered without micromanaging execution
• Sponsoring major initiatives such as platform migrations, data platform buildout, and internal application development, and clearing obstacles for the teams delivering them
• Owning the Firm's technology security posture, executed through the IT Manager and coordinated with the Security & Compliance Manager; cybersecurity is a function within IT operations, not a separate department
• Governing business continuity and disaster recovery across all Firm offices, including incident response readiness and executive communication during incidents
• Hiring, developing, and evaluating the IT Manager, IT Data Specialist, and IT Software Dev Specialist; building a healthy, accountable team culture across in-office and remote staff
• Developing the IT Manager as a leader and establishing clear lanes between strategic and operational work
• Directly supervising the Firm's data analytics function (Power BI reporting on a Snowflake data warehouse) and internal software development (web applications integrating with the case management platform); setting priorities and quality standards for both
• Ensuring that GGRM policies and procedures are upheld
• Reviewing and approving time off requests
• Attending regular meetings with the Chief Operating Officer
• Participating in administrative staff meetings and leadership team meetings
• Performing other duties as assigned

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience
• 8+ years of progressive IT experience, including 3+ years leading IT teams with responsibility for hiring, performance management, and budgets
• Direct experience leading or sponsoring a software development team using a defined SDLC or Agile delivery framework (Scrum, Kanban, or comparable)
• Demonstrated ownership of IT strategy, vendor relationships, and a project portfolio at the department level
• Working fluency in ITIL, Scrum/Agile, or comparable IT service management and delivery frameworks, applied in a leadership capacity
• Strong executive communication skills: able to explain technical decisions, risk, and spend to non-technical leadership
• Ability to work fully on-site at the Firm's Las Vegas headquarters
• A valid Nevada driver's license, valid driver's insurance, and proof of driving record
• Committed to maintaining integrity and confidentiality on behalf of clients and the Firm

Preferred Qualifications (Knowledge, Skills, and Abilities)

• Master's degree or MBA
• Professional certifications such as ITIL Foundation or above, PMP, CISM, CISSP, or Certified ScrumMaster
• Experience leading IT in a law firm, professional services firm, or other regulated or compliance-sensitive industry
• Experience managing people-managers, not only individual contributors
• Familiarity with the Microsoft cloud ecosystem (Microsoft 365 E5, Intune, Azure, Defender) and multi-site network environments
• Bilingual in English and Spanish