Claims Adjuster Trainee (West Hills, CA)

Job Description

Job Description

Description:

Description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE : to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Onsite Location: West Hills, CA

Following successful completion of the 90-day introductory period, employees may be considered for a pay increase of up to $2.00 per hour, subject to performance evaluation and company guidelines.

Under the close supervision of the Training Supervisor, the Claims Adjuster Trainee performs essential functions within a structured trainee classroom environment to develop the skills and knowledge required to investigate, evaluate, and resolve automobile claims. This entry-level position combines comprehensive classroom instruction with practical, hands-on experience to ensure proficiency in all aspects of claims adjudication.

DUTIES AND RESPONSIBILITIES:

1. Successfully complete all assigned claims training programs in a classroom setting while demonstrating a solid understanding of the training material by achieving a cumulative score of 85% or higher on graded scenarios, quizzes, and the final exam;

2. Maintain a high level of professionalism and consistently adhere to all company policies and procedures;

3. Engage actively in learning sessions, demonstrating a clear understanding of the material covered;

4. Investigate automobile claims thoroughly to gather relevant information;

5. Evaluate claims to determine their validity and potential payout based on policy terms and conditions;

6. Resolve automobile claims efficiently and in a timely manner, ensuring customer satisfaction;

7. Ensure ongoing adjudication of claims within company standards, industry best practices and all state and federal regulations;

8. Stay updated on changes in regulations and company policies;

9. Document all investigations, evaluations, recommendations, and action plans accurately;

10. Maintain detailed and organized records in the claims management system;

11. Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation;

12. Communicate effectively with claimants, policyholders, and other stakeholders through written and verbal means;

13. Must maintain regular attendance and punctuality throughout the training program, avoiding unexcused absences or tardiness;

14. Perform other duties as necessary to support the claims department and organizational goals;

Requirements:

QUALIFICATIONS AND SKILLS:

1. A 2 or 4 year college degree or at least 1 year of industry experience;

2. Must have strong verbal communication skills when interacting with customers, agents, and both internal and external customers over the phone;

3. Must possess strong written communication skills for preparing clear, concise, and accurate documentation;

4. Demonstrated ability to type at least 35 words per minute with a maximum of five errors;

5. Ability to work effectively in a fast-paced, high-volume call center environment with frequent background noise;

6. Must be able to multitask and manage competing priorities effectively;

7. Must have a solid foundation of personal organization, sound decision making and analytical skills;

8. strong interpersonal and customer service skills;

9. Ability to work in a fast-paced environment while managing multiple priorities simultaneously;

10. Ability to remain calm and effective in high-pressure situations.

11. Demonstrate empathy and patience with individuals experiencing loss or hardship.

12. Accurate documentation and compliance with regulatory requirements.

13. Ability to achieve targeted performance goals;

14. Attendance is critical to meet performance metrics; must be reliable and on time.

INTER-RELATIONSHIP COMPONENT:

1. Ability to develop excellent working relationships with staff, clients, Partners and outside agencies;

2. Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of goodwill, indicative of a professional environment and atmosphere;

3. Ability to be a team player and work cohesively with other Company Partners and Companies staff to achieve company goals;

4. Able to represent the company in a professional manner and contribute to the corporate image;

5. Able to consistently provide excellent client service.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Working Conditions:

This is a position based in a professional office environment setting, depending on company policy and needs.

· Standard business hours apply, with occasional extended hours required to meet project deadlines or attend leadership meetings.

· Frequent use of computers, phone system, and claims management software.

· Call center environment with high call volumes.

· Requires flexibility to work shifts, including evenings or weekends as needed.

· Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules, and procedures)

· Must be comfortable navigating multiple systems and screens simultaneously.

· Requires clear, professional verbal communication and active listening skills.

· Fast-paced environment with performance metrics.

· Must be able to manage time effectively and prioritize tasks.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer while working on a desk computer.

· Frequent use of hands and fingers for typing, writing, and handling documents.

· Ability to use standard office equipment such as computers, phones, printers, and video conferencing tools.

· Must be able to read and interpret documents, emails, and computer screens.

· Extended screen time is required.

· Must be able to hear and speak clearly on the phone for extended periods.

· Use of a headset is common and may be required.

· Minimal physical movement required; occasional walking or standing may be needed.

· Must be able to lift up to 15 pounds occasionally (e.g., for transporting laptops or presentation materials).

Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company observed Holidays

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

*Depending on plan selected

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.