Service Advisor - Mount Pocono Ford

Job Description

Job Description

Our Mount Pocono Ford service department is growing and we're looking for an individual with strong customer service skills to join our team. Take your career to the next level with the Ray Price Dealerships!

What You’ll Do:

· Greet all customers promptly and pleasantly. Receive all customer information in order to properly assess vehicle

· Prepare a clean and accurate estimate for customer with accurate timelines for completion.

· Notify technician of incoming work, repair order status and all other comments.

· Check progress of repair throughout the day. Contact customers regarding changes to scheduled time of completion or changes in estimate.

· Receive proper authorization from customer before any work is done on vehicle

· Communicate required and recommended maintenance to customers.

· Set appointments for customers.

· Handle phone inquiries.

· Work with the parts department to coordinate orders

What You’ll Need:

· Full-time availability

· Ability to multi-task in a fast-paced environment

· Helpful, friendly and flexible attitude toward customers and co-workers

· Dealertrack experience is a plus, but not a requirement

· Excellent organizational skills

· Professional appearance and work ethic

· Valid driver’s license with good driving record

· Ability to pass pre-employment testing including a background check

Job Type: Full-time