F&I Director

Job Description Job Description Finance & Insurance (F&I) Director – Chevrolet Dealership Primary Responsibilities Structure and finalize vehicle financing and lease agreements in alignment with lender guidelines. Present and enroll customers in vehicle protection options & benefits. Maintain strong knowledge of current Chevrolet incentives & lender programs. Ensure all deals meet lender audit, funding, and manufacturer delivery requirements F&I Sales Performance Maximize F&I gross profit and per-vehicle-retailed (PVR) while maintaining full transparency and ethical standards Maintain strong product penetration and chargeback control Balance profitability with long-term customer retention and satisfaction Accurately present product value consistent with the Chevrolet ownership experience Compliance & Risk Management Ensure full compliance with all federal, state, & manufacturer regulations including: Truth in Lending Act (TILA) Fair Credit Reporting Act (FCRA) Gramm-Leach-Bliley Act (Privacy) FTC Safeguards Rule GM Dealer Sales & Service Agreement (DSSA) requirements Oversee deal audits, funding accuracy, and documentation integrity Protect customer data in compliance with GM and federal privacy standards Maintain clean funding and minimal GM Financial or lender chargebacks Customer Experience (Chevrolet Brand Standard) Deliver a professional, transparent, and confidence-building F&I experience that reflects Chevrolet brand values Clearly explain financing terms, coverage options, and ownership benefits Support dealership CSI and Chevrolet Customer Experience Index (CEI) targets Resolve customer concerns related to financing or protection products promptly and professionally Lender & Vendor Relationships Maintain strong working relationships with, regional banks, credit unions, and secondary finance sources Stay current on lender guideline changes, compliance updates, and program enhancements Reporting & Performance Management Monitor and report key F&I metrics including: PVR (Per Vehicle Retailed) Product penetration rates GM Financial utilization Funding efficiency and chargebacks Compliance and audit results Use performance data to drive continuous improvement Report results and trends to executive management Leadership & Training Train and support sales management and sales consultants on: Credit application accuracy Deal structure best practices Proper introduction of F&I products Promote a culture of compliance, professionalism, and accountability Lead by example in ethical sales practices and customer advocacy Job Requirements Experience Minimum 3–5 years of automotive F&I experience in a Chevrolet or GM-franchised dealership preferred Knowledge & Skills Excellent communication, presentation, and negotiation skills High attention to detail and organizational ability Ability to analyze financial and compliance metrics Education & Certifications High school diploma or GED required College degree in business, finance, or related field preferred Compensation & Benefits Competitive base salary plus performance-based commission/bonus Comprehensive benefits package including health, dental, vision, 401(k), and PTO