Field Specialist

Position: Field Implementation Specialist Duration: 18 month contract (can be on contract up to 3 years before possibility of conversion) Job Description Field Implementation Specialist: A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. The Field Implementation Specialist is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay, analyzers/ instruments, at customer sites. You will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week. Additionally, you will need to currently reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided. The Opportunity Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation Validates analyzer installations Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience Develops and delivers training to customers on Roche platforms, processes and expectations, including planning and coordination for implementation Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software) This is a field based role Who You Are Associate degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences AND 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment Preferences ASCP certification Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships Effective time-management, organization, and prioritization skills Ability to work as a field-based individual contributor with independence and autonomy #J-18808-Ljbffr Medasource