Front Office Associate

Brief Description At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models. As a Front Office Registration staff at Sagent Behavioral Health, you will play an important role in connecting patients with mental health services, helping them find a provider that aligns with their needs and preferences. This position acts as the first point of contact for new patients and referents by providing information on services, scheduling intakes, and processing referrals. Position Title Front Office Registration Location 11660 Round Lake Blvd NW, Ste 120, Coon Rapids, MN 55433 Working Model Onsite Employee Type 1.0 FTE Schedule Monday through Thursday 10:45 AM - 7:15 PM, Fridays 8:45 AM - 5:15 PM Full Time Benefits Medical, Dental, Vision 401k, Long Term Disability, Short Term Disability and Life Insurance PTO and Paid Holidays Responsibilities Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy. Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments. Register new patients by collecting and verifying demographic and insurance information. Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate. Process internal and external referrals and communicate scheduling outcomes. Collaborate with clinical staff regarding patient care issues and scheduling. Maintain awareness in trends, patterns, and needs for new services. Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed. Requirements Highschool diploma or equivalent. Experience working in health care facilities and an interest in behavioral health is strongly preferred. Ability to prioritize responsibilities in a fast-paced environment. Strong attention to detail. Compensation This is a non-exempt position. Total earnings for this position will be $16.50/hour. Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location. Employees in these positions are W2. Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr